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Direct bank transfer indications don’t show with Email Builder

This topic has 5 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

desgest

Participant

July 12, 2023 at 17:28

We have problems trying to show bank transfer indications with Xstore Email Builder.

We need something like Woocommerce native emails:

https://prnt.sc/zBntQlWOF65X

We tried work with hooks, as Email Builder can do:

https://prnt.sc/SBBjb_DsGdK_

and

https://prnt.sc/3uCAz4XvByZV

Can you help us with that issue?

Thanks again.

#361825 Copied Theme version: 9.1.9 WooCommerce version: 7.8.2

4 Answers

Tony Rodriguez

Support staff

July 13, 2023 at 05:16

Hello @desgest,

We suggest using the Hook element “woocommerce_email_before_order_table” to display the information shown in the attached image: https://gyazo.com/cd5b10e226feaa42534f19238e1ef1e2

Please be aware that there are two different templates on your site: one for the admin email and one for the customer email. Please ensure that the customer email includes the hook mentioned in the link https://prnt.sc/1ho5ds7.

Please make sure that the hook is added to the email you need and the email you check.

We thank you for your cooperation and remain at your disposal.

Best regards,
8Theme’s Team

#361847 Copied

desgest

Participant

July 13, 2023 at 16:00

Hi Tony,

We tried to apply your answer without sucess:

https://prnt.sc/w__p3GPuIR-a

When we try to render email, doesn’t work:

https://prnt.sc/em4aDhe_1TlP

In emails, neither:

https://prnt.sc/aneeTzJGKFrd

We have disabled as many plugins as possible:

https://prnt.sc/mcK1WhZkqW-X

And server requeriments are ok:

https://prnt.sc/lP4q4ZdTsepz

For now, we are stuck at this point. Any idea?

Thanks again for your great support.

#361916 Copied

desgest

Participant

July 13, 2023 at 17:58

Hi Tony,

We solved that issue. We were putting the hook in wrong template.

We must put hook in WAITING ORDER template. Not in PROCESSING ORDER.

https://prnt.sc/S9-wUouC6fUV

Maybe it can help for future forum users.

Solved!

Thanks again for your support!

#361922 Copied

Tony Rodriguez

Support staff

July 14, 2023 at 06:46

Hello @desgest,

We would like to thank you for your hard work in resolving the issue. It was indeed the correct solution to place the hook in the WAITING ORDER template instead of the PROCESSING ORDER template. We appreciate you sharing the screenshot as it may be of assistance to other users on the forum in the future. If you have any further questions or require additional assistance, please do not hesitate to reach out.

Thank you for your support.

Best Regards,
8Theme’s Team

#361935 Copied
Tagged: direct bank transfer, easy setup, email builder, indication, payment method, secure transactions, wordpress woocommerce
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Direct bank transfer indications don’t show with Email Builder

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