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Direct bank transfer number doesn´t show in Email Customizer

This topic has 6 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: Marie
    Marie
    Participant
    April 27, 2023 at 12:31

    Hi!

    In the built in email customizer, the on-hold email (Customer – order-on-hold) it doesn’t add the bank info to the email if someone at checkout requests pay with Bank Transfer. How can I add this information in the email?

    (Images in private content)

    Thanks

    Best regards

    Please, contact administrator
    for this information.
    #354721 Copied Theme version: Versión: 9.0.5
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2023 at 13:24

    Hello, Marie,

    Thank you for contacting us and for using XStore.

    Please provide URLs of pages from your screenshots.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #354730 Copied
    Avatar: Marie
    Marie
    Participant
    April 27, 2023 at 18:58

    Hi, Rose

    Screenshots are from mails (one using the email customizer and the other using woocommerce basic mails). Maybe can you see it by sending a mail test from email customizer?

    Best regards

    #354753 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2023 at 07:48

    Hello, Marie,

    Thank you for your response.

    Could you please, share with us next details:
    1/ Order id that could be for testing
    2/ How that details are added to order? Do you use an extra plugin for this?
    3/ Where this information could be found by checking the order from admin?

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #354786 Copied
    Avatar: Marie
    Marie
    Participant
    April 28, 2023 at 09:25

    Hi, Rose

    Private content

    Thanks!
    Best regards

    Please contact administrator
    for this information.
    #354800 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2023 at 10:18

    Hello, Marie,

    Thank you for your response.

    We checked the code of WooCommerce and found they add such info using «woocommerce_email_before_order_table» hook-> https://prnt.sc/L58hyYx_M_eO . Our builder has an element named «WC Hook» -> https://prnt.sc/DRAgyEwzXwETt and there is option to choose what hook should be added in the template. It means that you can add that element to your template and choose «woocommerce_email_before_order_table» hook from the list of available hooks https://prnt.sc/Q1dL-kXtKvLP . After that, you should check how it works. Note: it does not work for testing emails so you need to place real order and check then.
    Waiting for your reply!

    Kind Regards,
    8theme team

    #354814 Copied

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The issue related to '‘Direct bank transfer number doesn´t show in Email Customizer’' has been successfully resolved, and the topic is now closed for further responses

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