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Disable one single product page on my website

This topic has 24 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

Verno

Participant

October 3, 2024 at 19:12

Hello guys,
I have 2 single page builder and I want to disable the one with customizer and just use the other with elementor, how can I achieve this please.?

#416978 Copied Theme version: 9.4.2

23 Answers

Rose Tyler

Support staff

October 4, 2024 at 07:04

Hello, Verno,

Thank you for reaching out to us with your query. To disable the single page builder that uses the customizer and continue using the one with Elementor, you can follow these steps:
Theme Options > WooCommerce (Shop) > Single Product Builder > Off https://prnt.sc/g57wFbufRMV6

Best Regards,
8Theme’s Team

#417030 Copied

Verno

Participant

October 4, 2024 at 14:16

I have this message:
It looks like you’re using Elementor Single Product templates [1] on your site. This might cause issues with your customizer Single Product. To avoid problems and make sure everything runs smoothly, we suggest choosing one Single Product Builder option and disabling the others.

But both are using single product builder, one in with customizer and another with elementor in the same builder, after, I set the conditions to products as in the tutoriel.

How to use the one build with elementor in single product builder insyead of other.

I don’t know if my question have sense.

#417178 Copied

Rose Tyler

Support staff

October 4, 2024 at 15:33

Hello, Verno,

Please click here – https://prnt.sc/g57wFbufRMV6 (Theme Options > WooCommerce (Shop) > Single Product Builder), confirm agreed in the popup and the page will be reloaded.
After that use Single Product Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Best Regards,
8Theme’s Team

#417210 Copied

Verno

Participant

October 4, 2024 at 16:22

doesn’t resolve, please check it for me, I joint the access in the private content.
Thanks

Please contact administrator
for this information.

#417231 Copied

Verno

Participant

October 4, 2024 at 17:30

Hi @Rosy,
I have enabled testing mode with paypal and it’s the same see the video recorded

Files is visible for topic creator and
support staff only.

#417239 Copied

Rose Tyler

Support staff

October 4, 2024 at 17:37

Hello, Verno,

1/ We can’t log in. Please check (try to log in using URL and credentials you provided for us) and provide the correct URL and credentials.
https://prnt.sc/sxMoeo6M-Uam

2/ You did not write about PayPal early in this topic, it was about single product builder. Please submit new topics for new questions.

Thank you in advance for your cooperation.

Best Regards,
8Theme’s Team

#417242 Copied

Verno

Participant

October 4, 2024 at 17:47

Sorry,
Was error was mine regarding the topic, you’re right. sorry
Yes, the single page doesn’t work, let’s me provide a new user account

Please contact administrator
for this information.

#417244 Copied

Rose Tyler

Support staff

October 4, 2024 at 17:52

Hello, Verno,

Private Content

Best Regards,
8Theme’s Team

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for this information.

#417246 Copied

Verno

Participant

October 4, 2024 at 18:49

Please try other

Please contact administrator
for this information.

#417250 Copied

Verno

Participant

October 6, 2024 at 03:48

I checked my logs and see this error, please I need your assistance to set my single product page. thanks

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for this information.

#417381 Copied

Verno

Participant

October 6, 2024 at 03:52

I provided access

Please contact administrator
for this information.

#417382 Copied

Rose Tyler

Support staff

October 6, 2024 at 07:56

Hello, Verno,

We apologize for the delay in responding to your inquiry. Our response was delayed due to the weekend. We appreciate your understanding and patience.

We’ve set for you – https://prnt.sc/T5KsndDSm2Uz https://prnt.sc/sjVlzPiO9sV2

To solve warnings from the logs you provided, we need FTP access: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#417390 Copied

Verno

Participant

October 6, 2024 at 08:34

I share with you the access, and please check in a separated browser to see if work,
Thanks

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#417400 Copied

Verno

Participant

October 7, 2024 at 09:02

Hi Guys,
I haven’t receive your reply yet… Please could you help me to fix the issue? already 4 days on it.

#417526 Copied

Jack Richardson

Support staff

October 7, 2024 at 14:51

Dear @Verno,

I hope this message finds you well.

We would like to clarify that it has not been four days since our last communication in which we requested the correct FTP access details to enable debugging on your website. We have attempted to connect using the credentials you provided; however, we were directed to an empty directory (https://prnt.sc/qEfltWAy2WuQ).

Could you please verify the FTP access details and provide us with the correct information at your earliest convenience? This will assist us in proceeding with the necessary adjustments without further delay.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

#417617 Copied

Verno

Participant

October 7, 2024 at 16:24

Resend credentials

Please contact administrator
for this information.

#417641 Copied

Verno

Participant

October 8, 2024 at 03:20

I start to complain about this behaviour since the October 3, 2024 at 19:12, until no resolution, still working in the same thing every day by myself, I don’t understand.

#417674 Copied

Verno

Participant

October 8, 2024 at 03:25

And the problem is related to your theme, because I have to use other default theme and it’s working, and I have reset the default single page of woocommerce, but when I set the single product page I have build nothing is working;
timmmmmmmmmme

#417675 Copied

Rose Tyler

Support staff

October 8, 2024 at 07:50

Hello, Verno,

We are using FileZilla and were able to connect, but the FTP directory is empty – https://prnt.sc/X-FmWGcfBBBl
Please check the destination folder of the user, we need access to your WP installation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#417708 Copied

Verno

Participant

October 8, 2024 at 08:23

I think it should work this time.

Please contact administrator
for this information.

#417715 Copied

Verno

Participant

October 8, 2024 at 17:37

I have added the log

#417849 Copied

Verno

Participant

October 8, 2024 at 17:38

I uninstall all and reinstall again my woocommerce by same thing, pls help

#417850 Copied

Andrew Mitchell

Support staff

October 9, 2024 at 03:15

Dear Verno,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#417869 Copied
Tagged: best selling woocommerce themes, customize woocommerce store, disable woocommerce product, manage woocommerce products, single product page removal
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The issue related to '‘Disable one single product page on my website’' has been successfully resolved, and the topic is now closed for further responses

Disable one single product page on my website

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