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Disabling zoom on Product page for images

This topic has 20 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

itspaul

Participant

December 10, 2014 at 21:47

Good day,

How would I go abouts disabling the zoom option when I hover over the images wihtin the product page? What I mean by zoom is when I put my mouse over the images it loads the same image to the side of it.

Thank you,

#28928 Copied

19 Answers

Eva Kemp

Support staff

December 10, 2014 at 22:03

Hello,

In wp-admin panel go to XMarket – Theme Settings > Single Product Page section and untick “Enable Cloud Zoom for products”. Don’t forget to save changes.

Thank you.
Regards,
Eva Kemp.

#28930 Copied

itspaul

Participant

December 12, 2014 at 01:17

Thank you for the reply.

When I applied the change, I am unable to slide through the product page image using the arrows. I can only get the slider to work/change image if I leave the “Enable Cloud Zoom” checked.

Is that normal?

Thank you

#29155 Copied

Robert Hall

Support staff

December 12, 2014 at 10:22

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#29218 Copied

itspaul

Participant

December 12, 2014 at 13:34

As requeted

Please, contact administrator
for this information.

#29269 Copied

Eva Kemp

Support staff

December 12, 2014 at 21:53

Hello,

Please update the theme to the latest version 1.8 http://themeforest.net/item/xmarket-responsive-wordpress-ecommerce-theme/3558432
https://www.8theme.com/demo/docs/xmarket/index.html#!/upgrade

Thank you.
Regards,
Eva Kemp.

#29342 Copied

itspaul

Participant

December 13, 2014 at 01:13

Good day,

Thank you for the reply.

I have updated the theme and still no go. Once its disabled I can only click on the image within the slider. I have it disabled currently, have a look at a product to see what I mean.

Thanks,

#29360 Copied

Eva Kemp

Support staff

December 13, 2014 at 09:23

Hello,

Could you please show a screenshot of what arrows you’re talking about?
I don’t see them when zoom is enabled or disabled.

Thank you.
Regards,
Eva Kemp.

#29369 Copied

itspaul

Participant

December 14, 2014 at 00:53

Screenshot –> https://itspauldeals.com/wp-content/uploads/2014/12/cloud-zoom.jpg

Thanks

#29437 Copied

Eva Kemp

Support staff

December 15, 2014 at 15:43

Hello,

Please update Woocommerce plugin to the latest version and provide us with FTP credentials in Private Content.
Don’t forget to create a back up of your plugins and database before the plugin update.

Thank you.
Regards,
Eva Kemp.

#29575 Copied

itspaul

Participant

December 16, 2014 at 03:59

Done. I really think its an issue with the theme. Does it do the same with the demo if you uncheck the cloud zoom?

Thank you,

Please, contact administrator
for this information.

#29707 Copied

Eva Kemp

Support staff

December 16, 2014 at 09:58

Hello,

We’ve checked it on our demo site and aren’t experiencing such problem.
The image gallery scroll is working with the disabled zoom option.
Please try to deactivate all 3rd-party plugins and check it again.
Thank you.

Regards,
Eva Kemp.

#29741 Copied

itspaul

Participant

December 16, 2014 at 18:14

After updating to the latest theme version, It broke a bunch of things. 2 major things is when you click on the shop and or the about us tab in the menu they dont work. They want to download a .gz file. Also the search option no longer works.

The menu tabs only work when you are logged in as an administrator.

I will be reverting back to a backup to get my site backup and functional.

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Eva Kemp

Support staff

December 16, 2014 at 20:10

Hello,

I’ve checked Shop and About Us menu items and they are clickable and redirect to correct pages.
Also search form is working. Try to clear browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#29899 Copied

itspaul

Participant

December 16, 2014 at 21:04

Good day,

They are now working because I reverted back to the old version of the theme. However furthertrouble lead me to believe it might be the caching plugin that is causing this.

The site is backup now and will perform more testing.

Thank you

#29918 Copied

Eva Kemp

Support staff

December 17, 2014 at 15:13

Hello,

I’ve disabled zoom option and on the page http://itspauldeals.com/product/spy-camera-recorder-pen-audio-video/ the arrows are working for thumbnails gallery.
The problem persists only on this page http://itspauldeals.com/product/hd-720p-spy-pen/ because you have only 5 thumbnails that are all displayed and there is nothing show more. Try to upload the sixth image to the gallery of this product and check again.

Thank you.
Regards,
Eva Kemp.

#30052 Copied

itspaul

Participant

December 17, 2014 at 17:02

Thank you Eva for your reply.

I should of been more clearier. When the zoom option is disabled, the arrows work but is there no way to have the product image being displaved change when you click on the thumbnail images? This is possible when the zoom option is enabled but I dont like the fact that when zoom is enabled the image gets magnify whehn you hover over the image.

So ideal, I want zoom to be disabled but when clicking on the thumbnail images the product image gets replaced with the image you are clicking on.

Thank you,

#30077 Copied

Eva Kemp

Support staff

December 17, 2014 at 19:02

Hello,

Sorry, but this function isn’t available when zoom is disabled.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#30108 Copied

itspaul

Participant

December 17, 2014 at 21:05

Ahh that sucks.

Ok thank you.

#30146 Copied

Eva Kemp

Support staff

December 17, 2014 at 22:04

Hello,

You’re welcome.

Regards,
Eva Kemp.

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