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Discount Price, when a Time has been expire, the problem is, still not change to a normal price

This topic has 4 replies, 3 voices, and was last updated 3 months ago ago by Luca Rossi

lookyhua

Participant

August 21, 2024 at 02:22

Hi Xstore,
I would like to ask about dealing price, When I use a discount price, a product it’s show up a discount price, but when a Time has been expire, the problem is, still not change to a normal price.
thanks you

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#410926 Copied Theme version: 9.3.16

3 Answers

Tony Rodriguez

Support staff

August 21, 2024 at 06:48

Hello, @lookyhua,

Thank you for contacting us and for using XStore.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Should the problems continue independently of the theme, we recommend contacting the WooCommerce plugin support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best Regards,
8Theme’s Team

#410944 Copied

lookyhua

Participant

August 21, 2024 at 11:56

I use this plugin, include on your themes template. I didnt have any themes. Can you help me please? thanks you

#411011 Copied

Luca Rossi

Support staff

August 21, 2024 at 13:47

Hi @lookyhua,

We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

FYI: Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

Best Regards,
8Theme’s Team

#411035 Copied
Tagged: discount price issue, normal price adjustment, time-sensitive discounts, woocommerce pricing fixes, woocommerce templates, wordpress pricing problems
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