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Discrepancies in Image Display Across Browsers – Need Assistance

This topic has 6 replies, 3 voices, and was last updated 11 months ago ago by Andrew Mitchell

Crispy123

Participant

March 23, 2024 at 23:08

Dear XStore Theme,

we have a problem on our website. In the presentation, as you can see attached, the images look different. One is captured in the Chrome browser and the other in the Safari browser. How can we fix the problem, as we need the correct display on the page? Could it possibly be a cache issue? We use WP Rocket.

Please, contact administrator
for this information.

#388271 Copied Theme version: 9.3

5 Answers

Crispy123

Participant

March 23, 2024 at 23:14

Attached*

Files is visible for topic creator and
support staff only.

#388272 Copied

Rose Tyler

Support staff

March 24, 2024 at 09:38

Hello, Crispy123,

Thank you for getting in touch with us.

Please provide the URLs of the pages from which the screenshots were taken.

Additionally, could you inform us if the situation changes when you disable the cache plugins on the site?

Kind Regards,
8theme team

#388327 Copied

Crispy123

Participant

March 24, 2024 at 14:49

*Online-Shop

Please contact administrator
for this information.

#388352 Copied

Rose Tyler

Support staff

March 24, 2024 at 16:56

Hello, Crispy123,

We appreciate your prompt response.

We have reviewed the page in both browsers and have not identified any issues. Here is a screenshot from the Safari browser for your reference: https://prnt.sc/MellAjx-9llt. Please clear your browser’s cache and check the page again.

Best regards,
The 8Theme Team

#388371 Copied

Andrew Mitchell

Support staff

March 24, 2024 at 19:19

Dear Crispy123,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#388388 Copied
Tagged: browser discrepancies, browser image discrepancies, cross-browser compatibility, image display issues, woocommerce assistance, wordpress theme support, wordpress woocommerce themes
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