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Display issue of categories and disappearance of sliders in the shop sidebar

This topic has 4 replies, 3 voices, and was last updated 1 months, 4 weeks ago ago by Andrew Mitchell

Dragan

Participant

December 8, 2024 at 12:57

When I am logged into my WordPress dashboard, the sidebar on my shop page displays normally. However, when I visit my site in private browsing, the layout of the categories is not the same, and the price search sliders have disappeared. See the screenshots. Thank you in advance for your help.

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#426800 Copied Theme version: 9.4.5

3 Answers

Tony Rodriguez

Support staff

December 9, 2024 at 07:52

Hello, @Dragan,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

To address the problem, we have deactivated the LiteSpeed Cache plugin, which has resolved the issue. We recommend reviewing the configuration of the LiteSpeed Cache plugin to identify the specific option causing the problem. Once identified, please disable that particular option to prevent any recurrence.

We hope this solution proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Dragan

Participant

December 9, 2024 at 09:39

Thank you, I have identified the UCSS as the issue affecting the layout in visitor mode. Best regards.

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Andrew Mitchell

Support staff

December 9, 2024 at 09:40

Dear Dragan,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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Display issue of categories and disappearance of sliders in the shop sidebar

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