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Do not receive e-mails about a new order

This topic has 4 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

  • Avatar: anna
    anna
    Participant
    January 24, 2021 at 16:08

    Hello. Please help to solve the problem. The administrator and the client do not receive letters about the receipt of a new order. What could be the problem?

    #269967 Copied Theme version: 7.2.3 WooCommerce version: 4.9.1
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2021 at 16:27

    Hello,

    WooCommerce > Settings > Emails > New order > make sure that notification is enabled.
    Check if you have this problem when a default theme (Storefront) is activated on your site, or with our theme only.
    Contact your hosting provider and ask them to check the mail server error log.

    Regards

    #269971 Copied
    Avatar: anna
    anna
    Participant
    January 24, 2021 at 16:38

    Tell me please how to check the theme. If I activate storefront I don’t lose xstore child theme settings?

    #269974 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 25, 2021 at 21:14

    Hello,

    No, you’ll get them back once activate the child theme again.
    Only widgets could be messed up after theme switching. So, make sure that you remember where all the widgets located to move them to correct areas after switching if it’s needed.

    Regards

    #270137 Copied
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