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Does anyone can help me?why the product page shows like this now?

This topic has 7 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Jack Richardson

pigeleven

Participant

September 25, 2024 at 07:31

Does anyone can help me?why the product page shows like this now?

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support staff only.

#415758 Copied Theme version: 9.4.1

6 Answers

Rose Tyler

Support staff

September 25, 2024 at 07:34

Hello,

Thank you for reaching out to us.

It looks like an issue caused by the Elementor plugin update.

We kindly request that you update the theme, install the latest patches https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/ , and clear the cache. Should the issue persist, please provide us with access to the site.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#415759 Copied

pigeleven

Participant

September 25, 2024 at 14:12

I did it,but seems like still have bugs.
1.please check the ”bug1.jpg”, it shows like this when i open the link by phone, but its no problem when i use computer.
2.please check the bug2a.jpg and bug2b.jpg. i click the shop sex doll on header,and then i click the ”shop by breast cup”,it go to this wrong link which is https://annesexdoll.com/shop/?filter_cat=shop-by-breast-cup.
it should go to this link:https://annesexdoll.com/product-category/shop-by-breast-cup/.

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support staff only.

#415838 Copied

pigeleven

Participant

September 25, 2024 at 14:16

here is the wp acct for you to check

Please contact administrator
for this information.

#415839 Copied

Jack Richardson

Support staff

September 26, 2024 at 08:22

Dear @pigeleven,

I hope this message finds you well.

We are pleased to inform you that we have implemented the previously discussed solution for the Spotlight categories widget on your site. For your reference, details of the implementation can be found here: https://www.8theme.com/topic/spotlight-widget-shop-page-still-unanswered-comments/#post-415693.

Additionally, we have integrated the code snippet available at https://prnt.sc/Qrkja5SyzUyl into your child-theme/functions.php as mentioned in our prior correspondence.

Could you kindly review the modifications at your earliest convenience and confirm if everything meets your expectations? Your feedback is invaluable to us.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

#415900 Copied

pigeleven

Participant

September 26, 2024 at 15:17

seems like this bug is still there?
please check the picture i attached.

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support staff only.

#415981 Copied

Jack Richardson

Support staff

September 27, 2024 at 07:21

Dear @pigeleven,

We have reviewed the issue you reported on your website and currently, we do not observe the mentioned problem. It is possible that the issue arises when resizing the browser window, as the scripts may not reinitialize correctly in such scenarios. We recommend testing on actual devices for a more accurate assessment.

Please ensure that you clear your browser’s cache or use an incognito window to check if the issue persists. Should the problem continue, kindly provide us with a video demonstrating the issue, along with details of the device you are using for testing.

Thank you for your cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

#416035 Copied
Tagged: product page glitches, troubleshooting wordpress templates, woocommerce help needed, woocommerce problems, woocommerce product page issues, wordpress display errors, wordpress templates issues
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