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Doesn’t load images when I use filters on shop

This topic has 4 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

  • Avatar: Nafer Velaides
    Nafer Velaides
    Participant
    April 24, 2023 at 21:12

    Hello

    On the shop or categories page when I use a filter, whether brand, it shows the filtered products, but they do not load the images of the products. The same thing happens to me if I order the products by price or popularity… Additionally, the banner at the top disappears, but I give it F5 and there it loads the images well.

    Thank you so much

    Please, contact administrator
    for this information.
    #354393 Copied Theme version: 9.1.2
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 25, 2023 at 09:13

    Hello Nafer Velaides,

    Thank you for purchasing our theme and for reaching out to our support center.

    It appears that this is an issue with a third-party plugin. We recommend that you deactivate the jet-pack plugin on your site and check again. We hope this will resolve your issue.

    Best Regards,
    8Theme’s Team

    #354445 Copied
    Avatar: Nafer Velaides
    Nafer Velaides
    Participant
    April 25, 2023 at 22:45

    Thanks… the issue was resolved

    #354502 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 26, 2023 at 05:07

    Hello, Nafer Velaides,

    You’re welcome! we are glad to hear that the issue was resolved to your satisfaction.

    Please don’t hesitate to contact us if you have any further questions or concerns.

    This topic is now closed.

    Best Regards,
    8Theme’s Team

    #354508 Copied

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