This topic has 16 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow
Hi, I have recently changed my domain name on my website. But now having trouble updating the royal theme to a new version in the child theme and the WP bakery will not update. More details in the private area. I will not be using old website address.
Hello,
What is the Dashboard username? And provide us with FTP access to your site instead of the cPanel.
Regards
please find the ftp details in private panel. please not that the system sometimes takes a few extra minutes to load in.
Hello!
We are sorry for the inconvenience.
I have tried to access the website but it is not reachable for me: https://share.getcloudapp.com/04uJLn4Z
Can you please try and provide me with the access so I can assist you.
Thank you!
hi, thanks for this information. but that is the wrong HTTP web address you put in. Like i said before, i have changed the domain. the one you tried is the old domain. please see private section for all the details.
Hello,
We are able to log in to your Dashboard but I don’t see the FTP credentials.
Provide us with FTP host, FTP username and FTP pass.
Regards
Hi, I have put the information in the private area.
Any update on my reply
Hello,
Check your site now.
Regards
Hi Olga, thanks for your help. I have taken a look and I still can’t update the plugins and WP Bakery says license activated with old domain. i have a child theme.
1) is the theme the most up-to-date one?
2) what changes were made on the site?
3) Has everything like admin and licenses been changed over from old domain to new domain name?
many thanks for your help and assistance.
Hello,
Did you buy a personal license for the WPBakery page builder plugin?
Regards
Hi Olga, i can’t really remember. It is a possibility. I did have a lot of trouble with Wp bakery given in the royal theme. so i might have purchased a new one.
1) is the theme the most up-to-date one?
2) what changes were made on the site?
3) Has everything like admin and licenses been changed over from old domain to new domain name?
many thanks for your help and assistance.
Hello,
If you bought your personal license and activated it on another domain go to WPBakery > Product license > click Deactivate and proceed with the necessary steps to deactivate it for the old domain and activate for the new one. We can do nothing with this if you registered your own license.
1) Yes
2) I updated theme and bundled plugins
3) We have changed the license related to our theme. I’m not sure about the licenses of third-party plugins that you use and the individual license of the WPBakery page builder.
Regards
Thanks for this information, But I am still having a problem installing plugins. It will not let me install any more plugins. Do you know why this is?
any update?
Hello,
What error do you get while trying to install new plugin? Could you, provide screenshot?
I did not face problem for example https://gyazo.com/f03c63bb656879b4ee0d1c25381d9e10
Regards
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