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Domain name change on website - by lornacrow

This topic has 16 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

lornacrow

Participant

February 15, 2021 at 08:21

Hi, I have recently changed my domain name on my website. But now having trouble updating the royal theme to a new version in the child theme and the WP bakery will not update. More details in the private area. I will not be using old website address.

Please, contact administrator
for this information.

#274218 Copied Theme version: 6.1 WooCommerce version: 3.8.1

15 Answers

Olga Barlow

Support staff

February 16, 2021 at 09:56

Hello,

What is the Dashboard username? And provide us with FTP access to your site instead of the cPanel.

Regards

#274497 Copied

lornacrow

Participant

February 18, 2021 at 23:38

please find the ftp details in private panel. please not that the system sometimes takes a few extra minutes to load in.

Please contact administrator
for this information.

#275154 Copied

Muhammad Zaki

Support staff

February 20, 2021 at 18:53

Hello!

We are sorry for the inconvenience.

I have tried to access the website but it is not reachable for me: https://share.getcloudapp.com/04uJLn4Z

Can you please try and provide me with the access so I can assist you.

Thank you!

#275519 Copied

lornacrow

Participant

March 1, 2021 at 05:50

hi, thanks for this information. but that is the wrong HTTP web address you put in. Like i said before, i have changed the domain. the one you tried is the old domain. please see private section for all the details.

Please contact administrator
for this information.

#277014 Copied

Olga Barlow

Support staff

March 1, 2021 at 14:34

Hello,

We are able to log in to your Dashboard but I don’t see the FTP credentials.
Provide us with FTP host, FTP username and FTP pass.

Regards

#277117 Copied

lornacrow

Participant

March 2, 2021 at 06:43

Hi, I have put the information in the private area.

Please contact administrator
for this information.

#277248 Copied

lornacrow

Participant

March 3, 2021 at 09:58

Any update on my reply

#277495 Copied

Olga Barlow

Support staff

March 3, 2021 at 18:56

Hello,

Check your site now.

Regards

#277616 Copied

lornacrow

Participant

March 5, 2021 at 04:36

Hi Olga, thanks for your help. I have taken a look and I still can’t update the plugins and WP Bakery says license activated with old domain. i have a child theme.
1) is the theme the most up-to-date one?
2) what changes were made on the site?
3) Has everything like admin and licenses been changed over from old domain to new domain name?
many thanks for your help and assistance.

Please contact administrator
for this information.

#277843 Copied

Olga Barlow

Support staff

March 5, 2021 at 12:39

Hello,

Did you buy a personal license for the WPBakery page builder plugin?

Regards

#277907 Copied

lornacrow

Participant

March 8, 2021 at 03:12

Hi Olga, i can’t really remember. It is a possibility. I did have a lot of trouble with Wp bakery given in the royal theme. so i might have purchased a new one.
1) is the theme the most up-to-date one?
2) what changes were made on the site?
3) Has everything like admin and licenses been changed over from old domain to new domain name?
many thanks for your help and assistance.

#278195 Copied

Olga Barlow

Support staff

March 9, 2021 at 19:07

Hello,

If you bought your personal license and activated it on another domain go to WPBakery > Product license > click Deactivate and proceed with the necessary steps to deactivate it for the old domain and activate for the new one. We can do nothing with this if you registered your own license.

1) Yes
2) I updated theme and bundled plugins
3) We have changed the license related to our theme. I’m not sure about the licenses of third-party plugins that you use and the individual license of the WPBakery page builder.

Regards

#278499 Copied

lornacrow

Participant

March 10, 2021 at 00:00

Thanks for this information, But I am still having a problem installing plugins. It will not let me install any more plugins. Do you know why this is?

#278524 Copied

lornacrow

Participant

March 11, 2021 at 01:58

any update?

#278739 Copied

Olga Barlow

Support staff

March 11, 2021 at 11:22

Hello,

What error do you get while trying to install new plugin? Could you, provide screenshot?
I did not face problem for example https://gyazo.com/f03c63bb656879b4ee0d1c25381d9e10

Regards

#278787 Copied
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