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Don’t know where i can change product description tab and how to create new ones with elementor

This topic has 16 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Andrew Mitchell

Javito

Participant

July 13, 2024 at 00:30

Hi,

I Don’t know where i can change product description tab. I’m seeing this information and don’t know where is getting it, i ‘ve also checked individual products trying to edit with elementor but i can’t.

On the other hand i would like to create new tabs using all the options of elementor and not only the small box to create a new tab.

I’ve attached screenshots for both topics.

Thanks!

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support staff only.

#404458 Copied Theme version: 9.3.10

15 Answers

Tony Rodriguez

Support staff

July 13, 2024 at 07:06

Hello, @Javito,

Thank you for contacting us and for using XStore.

To assist you in resolving your issue, we have prepared a detailed video guide. We kindly ask you to view this video and follow the steps provided therein. You can find the video link in the private content area designated for your use.

We trust this will help address your concerns effectively. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#404479 Copied

Javito

Participant

July 15, 2024 at 21:05

Hi,

Thank you very much for this video, it was very useful!

I have another two questions.

1) How can I make the description tab visible by default? I mean, once the user see the product page they can see all the information in the description tab without having to click on it to see this information.

2) Is there any option to create a custom tab with elementor on theme builder > single product that apply’s to all the products or categories that i’ve chosen? Because i want to add more tabs to apply globally. Example 4 tabs: Large Description – Product attributes – Work Risks ( a new tab created fully with elementor) – Requirements ( a new tab created fully with elementor)

Thanks.

#404929 Copied

Tony Rodriguez

Support staff

July 18, 2024 at 05:39

Hello, @Javito,

Thank you for your response.

1/ To address the issue you are experiencing, please follow the detailed instructions below to adjust the settings for your single product page:

1. **For Customizer Users:**
– Navigate to **XStore Builders > Single Product Builder via Customizer > WooCommerce (Shop) > Single Product Page > Tabs**.
– Select **Accordion** from the options available.
– Click **Publish** to save your changes.

For your reference, please view the image provided here: (https://paste.pics/RF71H)

2. **For Elementor Users:**
– Go to **XStore Builders > Single Product Builder via Elementor**.
– Edit the template and modify the **Single Product Tabs Widget** under the **General** settings.
– Choose **Accordion** as the type and click **Update** to apply the changes.

You can view the image for this process in the private content area.

We trust these steps will effectively resolve your concerns.

2/ XStore Builders > Single product via Elementor > edit template > Tabs element settings > add custom tab https://paste.pics/RF78I

Additionally, We would like to kindly direct your attention to our comprehensive guide on using the Single Product Builder with Elementor. This documentation is designed to assist you in applying custom layouts globally or to all products effectively.

Please follow this link to access the information:
(https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/)

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#405487 Copied

Javito

Participant

July 19, 2024 at 01:45

Hi, thanks for your response.

1) it was already like this, i’ve checked again and is not working. i want to have it horizontal but change to accordion and anyway is not working, don’t know why (i’ve attached screenshots)

2) I want to create the custom tab in Elementor just like I can do with the large description. i’ve read and see the images you have shared me but i don’t see the solution (i’ve attached new screenshots)

i’ve shared you if you want in the private content and maybe you know better how to do it.

Kind regards.

Please contact administrator
for this information.

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#405710 Copied

Tony Rodriguez

Support staff

July 19, 2024 at 08:30

Hello, @Javito,

Thank you for your response.

1/ We are pleased to inform you that after a thorough review of your website, we have confirmed that the accordion feature is functioning correctly. Additionally, we have successfully added a new test product to your site and encountered no issues during this process. You can view the test product by following the URL provided in the private content area of this message.

Please note that your website utilizes a custom layout for specific category products. To review or modify these settings, kindly navigate to Xstore Builders and select ‘Single Product Builder’ via Elementor. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

For other categories, the products are configured using the ‘Single Product Builder’ via the customizer layout.

We trust this clarifies the current setup of your website. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#405785 Copied

Javito

Participant

July 19, 2024 at 19:15

Hi,

1) templates > theme builder > single product > ”
Linea WL” affects products in the category “Work line” for example https://sitetemporalok.site/producto/borcegui-blues/. the strange thing is that have modify this template and i keep seeing it like before, for example with the 2 buttons next to each other with the correct colors black and orange respectively and not like you just put in the test (I’ve attached screenshot). the source of this information is from the customizer? https://sitetemporalok.site/producto/borcegui-blues/
Can i have the template like before or make a test in a new template and not replacing the original one? Please help me understand because i get really dazed.

2) The second question mentioned above, could you see it? is the one that starts ” I want to create the custom tab in Elementor just like I can do with the large description……”

I’ve attached screenshots

Kind regards

Files is visible for topic creator and
support staff only.

#405924 Copied

Tony Rodriguez

Support staff

July 20, 2024 at 05:57

Hello, @Javito,

Thank you for your response.

1/ We would like to inform you that we have not made any modifications to your custom layout for the single product page under XStore Builders > Single Product Builder via Elementor.

We have created a new test product on your site to address your issue. We recommend using either the Single Product Page Builder via Elementor or the Customizer exclusively to avoid any conflicts.

Should you decide to use a custom layout for your single product page, please proceed as follows:
1. Navigate to XStore Builders > Single Product Builder via Elementor.
2. Click on ‘Add New Layout’.
3. Create your custom layout according to your requirements.
4. Set the condition to ‘Products’ and click ‘Update’.

For detailed guidance, please refer to the steps outlined in our theme documentation, which can be accessed here: [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

2/ Please note that always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

We hope this information is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#405953 Copied

Javito

Participant

July 24, 2024 at 13:44

Hi,

Thanks for the explanation.

What i would like is to have additional tabs that can be created with elementor (not only the large description) . Is that possible?

Also, is there any option to completely edit the custom tab with Elementor and not just that little text box as it is now? I’ve attached screenshot.

Kind regards

Files is visible for topic creator and
support staff only.

#406745 Copied

Tony Rodriguez

Support staff

July 25, 2024 at 05:32

Hello, @Javito,

Thank you for your response.

1/ We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a more detailed description of your specific needs or the desired outcome?

Your cooperation will enable us to address your request more efficiently.

2/ We regret to inform you that it is currently not feasible to proceed as requested. We value your input and encourage you to share this suggestion on our Taskboard at https://www.8theme.com/taskboard/ -Should your proposal garner significant support from other users, our development team will consider incorporating this feature in a future update.

Thank you for your understanding and contribution.

Best Regards,
The 8Theme Team

#406830 Copied

Javito

Participant

July 26, 2024 at 00:03

Hi,

1. What i want is to have the possibility to create a new tab with the whole options of elementor and not only a small box of text. I mean, the same thing that i can do with the large description but in another tab.

2. Another thing is not working, is to have the first tab opened by default, do you know what happens?

I’ve attached both screenshots with the explanation.

Kind regards.

Files is visible for topic creator and
support staff only.

#407032 Copied

Tony Rodriguez

Support staff

July 26, 2024 at 06:52

Hello, @Javito,

Thank you for your response.

1/ We regret to inform you that it is currently not feasible to proceed as requested. We value your input and encourage you to share this suggestion on our Taskboard at https://www.8theme.com/taskboard/ -Should your proposal garner significant support from other users, our development team will consider incorporating this feature in a future update.

Thank you for your understanding and contribution.

2/ We are pleased to inform you that upon reviewing your website, we have not identified any issues. The first tab is opening by default as intended. To provide you with a clear demonstration, we have recorded a video that showcases the functionality.

Please find the video link in the private content area for your reference.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#407055 Copied

Javito

Participant

July 26, 2024 at 14:12

Hi,

1) OK yes, this would be a wonderful option to have all the things you want in a product page 100% personalized in different tabs.

2) You are right in every other product was ok and i didn’t see that! what i saw and the strange thing was that with this specific product https://sitetemporalok.site/producto/borcegui-blues/ that is associated with “work line” category in saved templates in theme builder was not opening the first tab by default even though it was OK configured. I had to make a new save templated and now is working perfectly, is like when you have to restart your computer, the same things sometimes happens in wordpress i think.

Thank your for your assistant, Kind regards!

#407153 Copied

Tony Rodriguez

Support staff

July 27, 2024 at 05:37

Hello, @Javito,

1/ Thank you for your cooperation and understanding.

2/ It appears that the issue you are experiencing may be related to cache settings on your end. We kindly request that you always clear all cache in your system.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#407215 Copied

Javito

Participant

August 1, 2024 at 22:05

Hi,

Thanks now is ok!

Best regards.

#408377 Copied

Andrew Mitchell

Support staff

August 1, 2024 at 22:05

Dear Javito,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#408378 Copied
Tagged: change product tab, create new tabs woocommerce, elementor product description, elementor woocommerce guide, woocommerce elementor tutorial, woocommerce wordpress themes, wordpress ecommerce customization
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