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Dosen´t show information on custom product tabs by YIKES

This topic has 8 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

Estudio EntreDos

Participant

December 30, 2022 at 17:07

Hi, last night I installed the latest version of Xstore and today I see that the custom tabs of YIKES are not displayed, only the first one, here is an example, inside the product is all the information of each one but you can’t see them.

https://www.twelvebeauty.es/tienda/charcoal-peace-calming-cleanser/

thanks!

Please, contact administrator
for this information.

#342695 Copied Theme version: 8.3.9 WooCommerce version: 7.2.2.

7 Answers

Tony Rodriguez

Support staff

December 31, 2022 at 06:58

Hello, @Estudio EntreDos,

Sorry for the inconvenience but Did you follow the steps mentioned in this article from our theme for the plugin “Custom product tabs by yikes”

https://www.8theme.com/documentation/xstore/additional-customisation/support-of-the-custom-product-tabs-for-woocommerce-yikes-inc/

Regards 8Themes Team.

#342713 Copied

Estudio EntreDos

Participant

December 31, 2022 at 07:53

Yes, I do it but doesn´t works 🙁

#342715 Copied

Rose Tyler

Support staff

December 31, 2022 at 10:05

Hello,

We can’t open your site, unfortunately. Is there any restriction by ip/country?
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Regards

#342726 Copied

Estudio EntreDos

Participant

December 31, 2022 at 10:23

Hi Rose I know, it was working until the last update. The server is collapsed right now, the client has just made a promotion and right now you can’t even surf the web. If you can wait until later or another time… thank you.

#342727 Copied

Rose Tyler

Support staff

January 2, 2023 at 08:30

Hello,

We can open the site now.
Please do next tests:
1/ Please check how it works with the default WooCommerce theme – Storefront.
2/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know the results.

Regards

#342762 Copied

Estudio EntreDos

Participant

January 9, 2023 at 15:32

Hi, it´s solved, there was a problem with the importation of the tabs with Zippy I think, we create them from zero and now is displayed all the tabs in all the products.

Thanks and sorry for the inconvenience.

Best regards!!

#343371 Copied

Rose Tyler

Support staff

January 9, 2023 at 15:46

Hello,

Thanks for letting us know!

Best regards

#343374 Copied
Tagged: #information, custom product, tabs, woocommerce, wordpress, yikes
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