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Double lightbox on single product images

This topic has 4 replies, 3 voices, and was last updated 10 months, 2 weeks ago ago by Andrew Mitchell

ziga32

Participant

February 10, 2024 at 13:23

If this is enabled
https://i.imgur.com/S164pyj.png

I get double lightbox. One on top of another. Here is a video.
https://www.dropbox.com/scl/fi/kb8gd5cy6drzb55zlr94v/screenshot-02-10-13-18-58.mp4?rlkey=1pg9kepds2dm4mytrqqgj9vaq&dl=0

I can disable this Lightbox,then there is only one, but I would like to keep the one where you can change images?

This is a product link.
https://nova.brlogarka.com/seti-uhanov/set-uhanov-ne-pozabi-me/

PS: something is wrong with your new system, I can’t submit a topic for pages with active support, but it shows me 5years old pages.

#383029 Copied Theme version: 9.2

3 Answers

Tony Rodriguez

Support staff

February 10, 2024 at 13:59

Hello, @ziga32,

Thank you for contacting us and for using XStore.

1/ It appears that you are using two lightboxes simultaneously, namely the lightbox from 8Theme’s theme and the lightbox from Elementor.

Unfortunately, it is not possible to use both of them at the same time.

To enable/disable the Lightbox for “Xstore” you can go to
Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

Thank you for your understanding.

PS: something is wrong with your new system, I can’t submit a topic for pages with active support, but it shows me 5years old pages.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#383031 Copied

ziga32

Participant

February 10, 2024 at 14:36

great, thank you

#383035 Copied

Andrew Mitchell

Support staff

February 10, 2024 at 14:38

Dear ziga32,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#383036 Copied
Tagged: double lightbox woocommerce, enhanced ecommerce images, single product images, woocommerce product display, wordpress ecommerce solutions, wordpress templates
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