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Download product button missing single product builder

This topic has 15 replies, 4 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

Yossi

Participant

May 22, 2020 at 10:56

Hello,
after activating single product builder the download product button is missing

Thanks

#238373 Copied Theme version: 6.3.4 WooCommerce version: 4.1.1

14 Answers

Rose Tyler

Support staff

May 22, 2020 at 11:23

Hello,

First of all, thank you for using our theme and for contacting us.
Do you mean “Add to cart” button? All available elements you can find in the bottom panel of the builder, place them to the desired section.

Regards

#238378 Copied

Yossi

Participant

May 22, 2020 at 11:38

Hi Rose,
because I am using WC as catalog mode and all the digital products are free for download, the “Add to cart” was replaced to “Download now” button.
If you need I can disable the single product builder and show you how is should be.

Thanks
Yossi

#238384 Copied

Olga Barlow

Support staff

May 22, 2020 at 17:42

Hello,

Could you, please, provide us with temporary WP Dashabord access to your site to log in and check the issue and your settings?

Regards

#238430 Copied

Yossi

Participant

May 22, 2020 at 21:57

Hi Olga,
the credentials are in the private area

thanks

Please contact administrator
for this information.

#238464 Copied

Olga Barlow

Support staff

May 23, 2020 at 15:52

Hello,

Unfortunately, pass is incorrect http://prntscr.com/smdj4y
Check and provide the correct one to proceed.

Regards

#238533 Copied

Yossi

Participant

May 24, 2020 at 19:41

Hi,
Please try again with the same password, I confirmed that it’s working

thanks

#238643 Copied

John Holden

Support staff

May 25, 2020 at 06:40

Hi,

I can’t connect to your site https://prnt.sc/sn6ja6

Regards,
Hung PD

#238666 Copied

Yossi

Participant

May 25, 2020 at 08:53

Hi Hung,
please see the correct URL for the admin in private

Please contact administrator
for this information.

#238679 Copied

Yossi

Participant

May 25, 2020 at 12:00

any luck?

#238693 Copied

Yossi

Participant

May 25, 2020 at 18:15

?

#238731 Copied

Yossi

Participant

May 26, 2020 at 12:19

Dear support team,
why this case is taking too long to handle?
I entered again all the details you need to login into the private area and I doubled check that it’s working

Regards

Please contact administrator
for this information.

#238797 Copied

Olga Barlow

Support staff

May 26, 2020 at 18:55

Hello,

Take our apologies for the delay. We have a lot of requests during last days.
You are using third-party plugin to add that button – Free Downloads WooCommerce plugin. Single product builder uses just some WooCommerce hooks to re-build elements and some hooks that your third-party plugin requires could be missing. Sorry, but if you use third-party plugins for the single product page then use one of the pre-created layouts instead of the builder.

Regards

#238852 Copied

Yossi

Participant

May 26, 2020 at 20:14

Thanks Olga,
did you try to disable the plugin and check if its working?
i can definitely consider not using it if that’s what causing the problem

Regards

#238861 Copied

Olga Barlow

Support staff

May 26, 2020 at 21:55

Hello,

But that plugin actually gives you that button http://prntscr.com/socjfa
By default, WooCommerce does not show button if you do not add the price. You can enable default WooCommerce theme Storefront and check.

Regards

#238884 Copied
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