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Draft Products Not Showing in WooCommerce with XStore Child Theme

This topic has 12 replies, 4 voices, and was last updated 5 months, 1 weeks ago ago by Jack Richardson

Alpha111

Participant

October 18, 2024 at 22:22

I am encountering an issue where draft products are not visible in the WooCommerce product list when using the Store child theme. I tested the site with the default Twenty Twenty-Three theme, and the drafts appear correctly, but they are missing when the Store child theme is active.
( im talking about auto drafts )

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#419460 Copied Theme version: 9.4.2

11 Answers

Tony Rodriguez

Support staff

October 19, 2024 at 08:13

Hello, @Alpha111,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have identified that the issue you are experiencing is due to custom code modifications within the XStore child theme.

To assist in troubleshooting, we have temporarily activated the XStore parent theme on your website, and we did not encounter any issues. We kindly recommend reviewing the custom code in your XStore child theme and making the necessary adjustments to resolve the problem.

We hope this information proves helpful. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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#419490 Copied

Alpha111

Participant

October 19, 2024 at 11:11

i did try to delete all the custom code still didnt work

#419513 Copied

Tony Rodriguez

Support staff

October 19, 2024 at 11:47

Hello, @Alpha111,

Thank you for your response.

Upon reviewing your website, we have identified that the issue you are experiencing originates from your child theme. As a temporary measure, we have activated the XStore parent theme on your site and confirmed that this resolves the issue.

To address this, we recommend that you install and activate a new child theme. You can download the updated child theme from our website at the following link: https://www.8theme.com/downloads/

Once these changes are implemented, please clear your browser cache and verify if the issue persists.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#419519 Copied

Alpha111

Participant

October 19, 2024 at 12:51

still didnt work

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Luca Rossi

Support staff

October 21, 2024 at 05:16

Dear @Alpha111,

We hope this message finds you well.

It has come to our attention that the draft products appear to be malfunctioning. To resolve this issue, could you kindly switch to the XStore parent theme, update the status of the affected products, and then revert back to the XStore child theme?

We hope this solution proves helpful.

Thank you for your attention to this matter.

Best regards,
8Theme Team

#419601 Copied

Alpha111

Participant

October 21, 2024 at 11:59

it doesnt solve the issue i want the autosave drafts to be working

#419729 Copied

Luca Rossi

Support staff

October 22, 2024 at 05:41

Dear @Alpha111,

We hope this message finds you well.

In order to assist with debugging the current issues, could you kindly create a staging site? This will allow us to investigate without impacting your live website.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#419832 Copied

Alpha111

Participant

October 22, 2024 at 22:02

sure

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for this information.

#420033 Copied

Luca Rossi

Support staff

October 23, 2024 at 11:03

Dear @Alpha111,

We hope this message finds you well.

It appears that some custom fields were missing from the draft products, which caused WooCommerce to display them incorrectly.

We have reviewed each draft product and saved them accordingly on your LIVE site. As a result, the products are now displaying correctly. You can view the updated status here: [Screenshot](https://prnt.sc/8-qedlwvHUPP).

Could you kindly verify if everything is now in order on your end?

Thank you for your attention to this matter.

Best regards,
8Theme Team

#420131 Copied

Alpha111

Participant

October 23, 2024 at 11:14

The issue is that it doesnt save drafts auto

#420137 Copied

Jack Richardson

Support staff

October 25, 2024 at 07:59

Dear @Alpha111,

We hope this message finds you well.

Unfortunately, we are unable to provide a direct solution to the issue you are experiencing, as it is difficult to determine the exact cause. It is possible that WordPress may restrict the auto-save function when a child theme is being used instead of the parent theme.

As this issue falls outside the scope of our standard support and appears to be unique to your setup, we kindly recommend submitting a request for additional customization. Regrettably, we are unable to resolve this matter through the usual support channels.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

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