Drop down menu is having background color transparent

Hello, @M Arsal,

We would like to guide you through the process of altering the background color of the dropdown menu on your website. Please follow the steps outlined below:

1. Navigate to the ‘XStore’ section on your dashboard.
2. Proceed to ‘Theme Options’.
3. Access the ‘Header Builder’.
4. Click on ‘Dropdown Menu’.
5. Select the desired background color.
6. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have attached an image to this email to serve as a visual reference. https://ibb.co/HtYKtQG

Should you encounter any difficulties or if the issue remains unresolved, we kindly ask that you create temporary administrative login credentials for your WordPress site. Please submit these credentials securely through the private content area provided. This will allow us to examine your settings in detail and offer a more precise solution.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
The 8Theme Team

Hello, @M Arsal,

We hope this message finds you well.

We are writing to express our gratitude for granting us access to your website’s wp-admin. Upon thorough examination, we have determined that the problem you were experiencing originated from your child theme.

As a temporary measure to address this issue, we have activated the XStore parent theme on your website, which has successfully resolved the problem. For your reference, we have attached an image that illustrates the resolution. https://ibb.co/B3mKRxt

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Thank you for your cooperation and understanding.

Warm regards,
The 8Theme Team

Hello, @M Arsal,

I hope this message finds you well.

We would like to extend our apologies for any inconvenience you may have experienced during the recent changes to your website’s theme configuration. Following your confirmation that a complete backup of your site had been secured, as evidenced by the screenshot provided (https://ibb.co/dWr92LZ), we proceeded to transition from the Child Theme to the Parent Theme.

Subsequently, upon receiving further confirmation from you, we reverted the theme on your site back to the Child Theme. We are pleased to report that this change was successful, and the site is currently functioning correctly without any distortion.

In response to your recent communication, we conducted another review of your site and observed that the layout had been altered to a boxed format. To address this, we have reset the layout to WideLayout, and it is now displaying correctly in full width. Please refer to the attached screenshots for your reference: https://ibb.co/vHF4yqS & https://ibb.co/ZLW8RYf

Regarding the issue with the Child Theme, our testing indicates that the problem may originate from the Child Theme itself. We kindly suggest two courses of action:

1. If you are not utilizing any customizations within the Child Theme, we recommend deleting it and installing a fresh, new Child Theme.

2. If you have implemented Customization Code within the Child Theme, we advise you to seek assistance from your developer to examine and rectify the Child Theme Customization on your site. Please note that code customization support falls outside the scope of our theme support policy.

We appreciate your understanding and cooperation in this matter.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team