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Drop down menu seems to have stopped working

This topic has 8 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

finleydesign

Participant

May 26, 2021 at 10:20

We hadn’t used the drop down menu before until now, but for some reason it doesn’t work, it does create a drop down, details in private

You can see on the site a “Test” menu item sitting under “Industries”

This site is a demo clone of a live website, so you can play around with this

Please, contact administrator
for this information.

#288933 Copied Theme version: 7.2.9

7 Answers

Rose Tyler

Support staff

May 26, 2021 at 10:41

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
If the situation is independent of plugins, provide temporary FTP access. We will take a closer look.

Regards

#288935 Copied

finleydesign

Participant

May 26, 2021 at 11:11

Hi, its Woocommerce!! Just so you know, this is the same with woocommerce 5.2.2 and 5.3

#288938 Copied

Olga Barlow

Participant

May 26, 2021 at 17:15

Hello,

Probably elements in the All departments element causes the issue. Provide us with FTP access to your site to check the issue in more detail.

Regards

#288978 Copied

finleydesign

Participant

May 27, 2021 at 12:08

FTP in private – I’ve given you the backup clone access so you can play around with this rather than the live site, but bear in mind we will need to add what ever fix there is to the live site once sorted

Please contact administrator
for this information.

#289090 Copied

Olga Barlow

Participant

May 27, 2021 at 15:49

Hello,

Fixed. Check now.

Regards

#289123 Copied

finleydesign

Participant

May 27, 2021 at 17:11

Ok thanks yes, can I convert the fix over live site?

#289128 Copied

Olga Barlow

Participant

May 28, 2021 at 13:18

Hello,

You are welcome.
Yes, upload the XStore core plugin. Or update the theme and plugin to the latest version, fix included.

Regards

#289199 Copied
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