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Duplicate email and telephone fields in email

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

Inesita

Participant

May 11, 2023 at 12:43

Hi I created an email for the customer for when the order is completed and I see that the mail and phone fields are duplicated in her mail, but I don’t see it in the email builder. Where can I change that?

https://postimg.cc/gallery/xHCS60q

Best regards,
Inés

#356366 Copied Theme version: 9.1.2 WooCommerce version: 7.6

3 Answers

Rose Tyler

Support staff

May 12, 2023 at 07:49

Hello, Inesita,

Thank you for contacting us and for using XStore.

It is possible that this was specified twice in the order, which is why it appears twice. Could you please check if this is the case for all orders or just one?

Please provide temporary wp-admin access and describe the desired result in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#356437 Copied

Inesita

Participant

May 17, 2023 at 12:26

Hi, I checked and it appears on all orders.

Please contact administrator
for this information.

#357005 Copied

Rose Tyler

Support staff

May 17, 2023 at 14:30

Hello, Inesita,

Thank you for your response.

”WC – APG NIF/CIF/NIE Field” plugin makes this bug. So, please, contact with plugin’s author because as we see they also copied WooCommerce’s file inside and made changes that is not good practice (one plugin rewrites another).

Kind Regards,
8theme team

#357030 Copied
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Duplicate email and telephone fields in email

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