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Duplicate new order emails send out from Woocommerce

This topic has 8 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Rose Tyler

Incanda

Participant

March 5, 2024 at 16:43

Hi

We have been struggling to sort out an issue where our new order emails from the Woocommerce store is being send out in duplicate to all listed parties. Sometimes it is even in triplicate or more!

We did a lot of troubleshooting with our payment gateway and payment options, Cloudflare, caching, Woocommerce but to no avail.

Since yesterday, it is not only the duplicate emails problem, but some of the new order emails are not send out even though the transaction is successful and processed on the Woocommerce backend.

Can you please help?

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#385748 Copied Theme version: 9.2.9

7 Answers

Rose Tyler

Support staff

March 5, 2024 at 17:04

Hello, Incanda,

Thank you for contacting us and for using XStore.

Please check how it works when our email builder is disabled (XStore > Email Builder).

Also, check how it works when not XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).

Let us know the results of the tests.

Kind Regards,
8theme team

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Incanda

Participant

March 5, 2024 at 17:09

Hi

Email Builder is not activated and we have already tried it with another theme.

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Rose Tyler

Support staff

March 5, 2024 at 17:24

Hello, Incanda,

We are writing to express our gratitude for your swift response to our previous communication. We would like to inquire about the outcome you experienced upon activating the default WooCommerce theme.

Kind Regards,
8theme team

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Incanda

Participant

March 5, 2024 at 17:31

It was the same outcome with duplicates still being send out

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Incanda

Participant

March 5, 2024 at 17:56

It seems as if it is a cron job that is stuck but we don’t know how to resolve it

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Incanda

Participant

March 5, 2024 at 21:37

Here is another example – so weird!

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support staff only.

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Rose Tyler

Support staff

March 6, 2024 at 08:36

Hello, Incanda,

We would like to express our gratitude for your swift response. Please accept our apologies for any delay in our correspondence.

Upon further investigation, if the issue continues to occur regardless of the active theme on your site, it appears that our XStore product is not the source of the problem. Consequently, we regret to inform you that we are unable to provide a solution in this instance.

We recommend reaching out to your hosting provider for assistance, as they may be better equipped to address this concern. Additionally, we advise seeking support from the WordPress and WooCommerce teams. Their expertise may prove invaluable, and their forums could offer insights and potential resolutions. For your convenience, here is a relevant forum link: https://wordpress.org/support/topic/woocommerce-sending-2-emails-on-new-order/

Should you require further guidance, please do not hesitate to contact us.

Kind Regards,
8theme team

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Tagged: duplicate new order emails, woocommerce email notifications, woocommerce email settings, woocommerce order management, woocommerce wordpress themes, wordpress ecommerce solutions, wordpress online store
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