This topic has 2 replies, 2 voices, and was last updated 23 minutes ago ago by Rose Tyler
Hi,
I have customized the e-mail template for the order confirmation, but it does not work correctly.
If the customer pays in advance, the payment information for the bank transfer should be displayed in the email (as in the Woocommerce email template).
Unfortunately, this is not inserted for the payment method “Prepayment”. Can you help me with this problem?
Kind regards
Nicola
Hello, Nicola,
Thank you for reaching out to us with your concern.
Please check how emails work when our email builder is disabled (XStore > Email Builder).
Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests with screenshots.
Best regards,
8Theme’s Team
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