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E-mail “order confirmation” – Payment information missing

This topic has 4 replies, 3 voices, and was last updated 4 months ago ago by Jack Richardson

Nicola

Participant

October 17, 2024 at 09:45

Hi,
I have customized the e-mail template for the order confirmation, but it does not work correctly.

If the customer pays in advance, the payment information for the bank transfer should be displayed in the email (as in the Woocommerce email template).

Unfortunately, this is not inserted for the payment method “Prepayment”. Can you help me with this problem?

Kind regards
Nicola

#419113 Copied Theme version: 9.4.2

3 Answers

Rose Tyler

Support staff

October 17, 2024 at 12:09

Hello, Nicola,

Thank you for reaching out to us with your concern.

Please check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests with screenshots.

Best regards,
8Theme’s Team

#419151 Copied

Nicola

Participant

October 17, 2024 at 16:23

Hi,
If the Xstore e-mail builder is deactivated but the Xstore theme is active, it displays the bank details in the e-mail if the customer has selected the payment method “bank transfer”. See screenshot attached. Then it works. But not if I create and send the e-mails with the e-mail builder of Xstore.

Files is visible for topic creator and
support staff only.

#419229 Copied

Jack Richardson

Support staff

October 18, 2024 at 08:44

Hello @Nicola,

Thank you for contacting us and for using XStore.

If there are not such widget available in our Email builder templates we would like to inform you that our Email Builder contains a WC Hook element that can be used, for example – https://www.8theme.com/topic/including-identity-number-in-emails-and-invoices/.

Please, test on real orders only but not in previewer of the email template.

Kind Regards,
Jack Richardson
8theme team

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