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Easy booking plugin not workin in our staging website

This topic has 2 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Tony Rodriguez

JiPanditJI

Participant

December 30, 2024 at 13:38

Hi we have installed the easy booking plugin in below websites

jipanditji.com (live)
beta.jipanditji.com (Staging)

it is perfectly working fine in out live website, but it is not working in our staging website. please see why the same is not working in staging website

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1 Answer

Tony Rodriguez

Support staff

December 30, 2024 at 14:03

Hello, @JiPanditJI,

Thank you for contacting us and for using XStore.

1/ Could you record a video of your actions and the problem?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your (Live and staging) site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

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