Ecommerce loading very slow (10, 20 min) and sometimes it does not open and gives an error

Hello,

Thank you for reaching out to us.

Could you provide FTP access?

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Best Regards,
8Theme’s Team

Dear @Gabriele,

I hope this message finds you well. Based on the screenshot you provided, it appears there are several areas on your server that could benefit from improvements.

Our analysis according to your screenshot from server indicates that your server is running on PHP version 5.4.16. This version is considerably outdated and has been deprecated, as per the official PHP documentation. It is generally slower compared to the newer versions. Interestingly, your website seems to display that it is running on PHP version 8.x. This discrepancy might be due to specific filters being applied, or it could be that the displayed version is incorrect and needs updating.

Additionally, could you please provide any analysis from your server that might explain the slow performance of your website? It is possible that errors stemming from plugins could be contributing to the issue. We recommend deactivating each plugin one by one to identify the exact cause of the slowdown. Also, you can switch to default StoreFront theme and check the speed time.

Thank you for your attention to these matters. We look forward to your prompt response so that we can assist you further.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Gabriele,

Thank you for letting us know.

Best Regards,
8Theme’s Team

Dear @gabrielet,

We hope this message finds you well.

We are ready to assist you with the issue you are experiencing, but it appears that there may have been changes made to the wp-admin access credentials. As a result, we are currently unable to log in and perform the necessary debugging.

Could you please verify that the access credentials provided are correct? Ensuring accurate information will help us address your concerns more efficiently.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Gabriele,

I hope this message finds you well. We have observed that many of your plugins are currently inactive, which appears to coincide with an increase in your website’s speed. This leads us to believe that the performance issues may be related to the plugins that have been disabled.

Could you please confirm if you have identified the specific plugin causing the issue? Once you have completed your testing and restored your website to its standard configuration, kindly inform us so that we can proceed with further testing on our end.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Gabriele,

“Any news please? Thanks.” – Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

“Don’t you have a paid service to fix this situation?” – https://prnt.sc/C7BaWvHAZcpq – have you done this first?

Should you require personalized customization services, we invite you to submit a request through email – 8theme.dev@gmail.com . This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Warm Regards,
The 8Theme Team

Hello, gabrielet,

We hope this message finds you well. We would like to inform you that we are not responsible for the performance issues caused by third-party plugins, as their development is beyond our control.

Additionally, another factor affecting performance is the automatic indexing of sites by Facebook, which is embedded in WordPress. To address this, we suggest the following two options:

1) If you have the WP Rocket plugin, you can enable caching for the Facebook user agent by following the instructions provided here: https://docs.wp-rocket.me/article/1563-enable-cache-for-facebook-user-agent

2) Alternatively, you can block the Facebook crawler at the server level. Detailed instructions can be found here: https://endurtech.com/block-facebook-crawler-facebookexternalhit/

We trust that these measures will assist in enhancing your site’s performance. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team