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Ecommerce loading very slow (10, 20 min) and sometimes it does not open and gives an error

This topic has 20 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

gabrielet

Participant

August 15, 2024 at 09:20

Hello i have my ecommerce made with xstore, hosted on a vps with 64 giga of ram, AMD EPYC 7282 16-Core Processor 2794.748 MHz (10 cores) and 700 gb of ssd, lately it opens very very slowly or sometimes it does not open at all (cpu resources at 100%) I spoke with the vps supplier and he told me that it depends on the site code (??).

Can you do a check for me? Thanks

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19 Answers

Rose Tyler

Support staff

August 15, 2024 at 10:00

Hello,

Thank you for reaching out to us.

Could you provide FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#410309 Copied

gabrielet

Participant

August 15, 2024 at 10:33

Sure.
Allego anche lo screenshot dell’andamento CPU settimanale

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Jack Richardson

Support staff

August 15, 2024 at 10:54

Dear @Gabriele,

I hope this message finds you well. Based on the screenshot you provided, it appears there are several areas on your server that could benefit from improvements.

Our analysis according to your screenshot from server indicates that your server is running on PHP version 5.4.16. This version is considerably outdated and has been deprecated, as per the official PHP documentation. It is generally slower compared to the newer versions. Interestingly, your website seems to display that it is running on PHP version 8.x. This discrepancy might be due to specific filters being applied, or it could be that the displayed version is incorrect and needs updating.

Additionally, could you please provide any analysis from your server that might explain the slow performance of your website? It is possible that errors stemming from plugins could be contributing to the issue. We recommend deactivating each plugin one by one to identify the exact cause of the slowdown. Also, you can switch to default StoreFront theme and check the speed time.

Thank you for your attention to these matters. We look forward to your prompt response so that we can assist you further.

Best Regards,
Jack Richardson
8Theme’s Team

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gabrielet

Participant

August 15, 2024 at 14:26

I seem to have solved it by deleting a couple of plugins. Thanks

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Rose Tyler

Support staff

August 15, 2024 at 15:47

Dear @Gabriele,

Thank you for letting us know.

Best Regards,
8Theme’s Team

#410368 Copied

gabrielet

Participant

August 16, 2024 at 08:13

hi, I have an update: the problem occurs again, I tried to activate storefront as you recommended but nothing new.
At this point I deactivated all the plugins (except woocommerce and xstore core) for the whole night and the cpu loads are at zero, as per the attached screenshot and the site is very fast and I have no problems like the past few days.
I could not understand which of the plugins could conflict so I kindly ask you for help.
The VPS manager told me that everything is ok.
Thank you in advance for a check.

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#410430 Copied

Jack Richardson

Support staff

August 16, 2024 at 08:37

Dear @gabrielet,

We hope this message finds you well.

We are ready to assist you with the issue you are experiencing, but it appears that there may have been changes made to the wp-admin access credentials. As a result, we are currently unable to log in and perform the necessary debugging.

Could you please verify that the access credentials provided are correct? Ensuring accurate information will help us address your concerns more efficiently.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

#410432 Copied

gabrielet

Participant

August 16, 2024 at 10:29

Sure!

Please contact administrator
for this information.

#410439 Copied

Jack Richardson

Support staff

August 16, 2024 at 13:35

Dear @Gabriele,

I hope this message finds you well. We have observed that many of your plugins are currently inactive, which appears to coincide with an increase in your website’s speed. This leads us to believe that the performance issues may be related to the plugins that have been disabled.

Could you please confirm if you have identified the specific plugin causing the issue? Once you have completed your testing and restored your website to its standard configuration, kindly inform us so that we can proceed with further testing on our end.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

#410459 Copied

gabrielet

Participant

August 16, 2024 at 15:54

ok, I tried.
It seems that the plugins that load the cpu at 100% are:
Elementor
Elementor Pro
Next-Cart Customer Password
Complianz | GDPR/CCPA Cookie Consent
even when I deactivate Elementor and Elementor Pro it gives me an error as in the screenshot.

can you check and try to solve this big problem of mine please?

Thanks a lot.

Files is visible for topic creator and
support staff only.

#410483 Copied

gabrielet

Participant

August 16, 2024 at 16:01

Nothing, it started to do it again even with the plugins deactivated.
I deactivate everything and it works. I reactivate one plugin at a time except those described in the previous message and anyway after a while everything slows down again.
It goes intermittently……
I don’t know how to solve it anymore.

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gabrielet

Participant

August 17, 2024 at 07:14

Any news please?

#410511 Copied

gabrielet

Participant

August 17, 2024 at 09:04

another plugin that seems to be annoying the cpu is:
PDF Invoices & Packing Slips for WooCommerce

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Jack Richardson

Support staff

August 17, 2024 at 09:19

Dear @Gabriele,

I hope this message finds you well.

We appreciate your reaching out for support regarding the CPU usage on your website. After reviewing your messages, it appears that the issue is related to third-party plugins not developed by our team.

To ensure you receive the most accurate and effective assistance, we recommend contacting the support teams of the respective plugin developers. They possess in-depth knowledge of their products and are better positioned to provide specific guidance on managing CPU usage.

Thank you for your understanding, and please do not hesitate to reach out if you have other inquiries related to our products.

Best regards,
Jack Richardson
The 8Theme Team

#410521 Copied

gabrielet

Participant

August 24, 2024 at 09:32

Don’t you have a paid service to fix this situation?

#411448 Copied

gabrielet

Participant

August 24, 2024 at 13:49

Any news please? Thanks.

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Rose Tyler

Support staff

August 24, 2024 at 15:17

Dear @Gabriele,

“Any news please? Thanks.” – Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

“Don’t you have a paid service to fix this situation?” – https://prnt.sc/C7BaWvHAZcpq – have you done this first?

Should you require personalized customization services, we invite you to submit a request through email – 8theme.dev@gmail.com . This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Warm Regards,
The 8Theme Team

#411477 Copied

gabrielet

Participant

August 24, 2024 at 15:27

Ok, thanks and sorry.

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Andrew Mitchell

Support staff

August 26, 2024 at 15:11

Hello, gabrielet,

We hope this message finds you well. We would like to inform you that we are not responsible for the performance issues caused by third-party plugins, as their development is beyond our control.

Additionally, another factor affecting performance is the automatic indexing of sites by Facebook, which is embedded in WordPress. To address this, we suggest the following two options:

1) If you have the WP Rocket plugin, you can enable caching for the Facebook user agent by following the instructions provided here: https://docs.wp-rocket.me/article/1563-enable-cache-for-facebook-user-agent

2) Alternatively, you can block the Facebook crawler at the server level. Detailed instructions can be found here: https://endurtech.com/block-facebook-crawler-facebookexternalhit/

We trust that these measures will assist in enhancing your site’s performance. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Tagged: fix woocommerce loading errors, improve woocommerce site speed, slow ecommerce woocommerce solutions, troubleshoot slow woocommerce issues, woocommerce error resolution, woocommerce wordpress speed optimization, woocommerce wordpress themes slow loading
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