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Edit a Template in theme builder become blank and can’t edit

This topic has 6 replies, 2 voices, and was last updated 5 days, 11 hours ago ago by Tony Rodriguez

Dreamedia Creative

Participant

December 17, 2024 at 03:14

I have created some layout in theme builder, but once I created that, I can’t go back and edit it.
The whole page become blank in it.
Can you please help.

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5 Answers

Tony Rodriguez

Support staff

December 17, 2024 at 05:37

Hello, @Dreamedia Creative,

Thank you for contacting us and for using XStore.

We would like to inform you that we are currently unable to access your website as it appears to be in maintenance mode, Kindly deactivate it. To assist you further, we kindly request the following:

1. Screenshots of the issue you are experiencing.
2. Valid WordPress admin access credentials for your website, which can be shared securely in the private content area.

Providing this information will allow us to thoroughly review your website’s settings and offer the necessary support to resolve the issue.

Thank you for your cooperation. Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Dreamedia Creative

Participant

December 17, 2024 at 06:31

Hi there,

I have attached a screenshot and please notice that the site is normist.com.au/Fasteners instead of normist.com.au
Please let me know if you have any question.

Tim

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Tony Rodriguez

Support staff

December 17, 2024 at 07:24

Hello, @Dreamedia Creative,

Thank you for providing us with the wp-admin login credentials. We have thoroughly reviewed your website and found no issues. The XStore Builder > Product Archive template appears to be functioning correctly.

To assist you further, we have recorded a video for your reference. You can find the video link in the private content area.

If the issue persists, we kindly request your assistance in helping us better understand the problem. Please record a video demonstrating the steps you are taking and the issue you are encountering. Once recorded, kindly upload the video to any file-sharing service and share the link with us.

We greatly appreciate your cooperation and are committed to resolving your query as quickly as possible.

Best regards,
The 8Theme Team

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Dreamedia Creative

Participant

December 17, 2024 at 07:34

It’s an issue in Single product page.
Product archive is fine.

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Tony Rodriguez

Support staff

December 17, 2024 at 09:14

Hello, @Dreamedia Creative,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

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