Return to previous page

Edit page with elementor return internal server error

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

Nikhil Patel

Participant

October 20, 2024 at 05:25

I am getting error when I am trying to edit page with elementor, I am getting following error.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@firstdropindia.d83.28c.mytemp.website to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#419551 Copied Theme version: 9.4.2

1 Answer

Tony Rodriguez

Support staff

October 21, 2024 at 05:49

Hello, @Nikhil Patel,

Thank you for contacting us and for using XStore.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

#419607 Copied
Viewing 2 results - 1 through 2 (of 2 total)