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Edit Pages + Posts not working (blank) when xStore Child Theme from Demo is activated

This topic has 5 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Lena Patsa

Participant

April 7, 2023 at 01:38

I have installed the Hemp And Cbd demo. The Child Theme associated with it breaks the Edit Page and Edit Post WP functionality. I have downloaded and used the latest files from the Downloads area.

Please, contact administrator
for this information.

#352583 Copied Theme version: 1.0

4 Answers

Rose Tyler

Support staff

April 7, 2023 at 11:01

Hello, Lena Patsa,

Thank you for contacting us and for using XStore.

Please provide URL of the site and temporary wp-admin access, so we can take a closer look.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme after demo content installation, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

#352627 Copied

Lena Patsa

Participant

April 20, 2023 at 08:52

You did NOT solve the problem. I literally had to scrap the entire site and build from scratch. Utterly shitty move to default to “solved”. Not to mention the constant issues that keep popping up non-stop. Case in point: The pop-up for age verification updated through the theme settings only works on the home page. If any other pages are accessed, the original popup, unchanged, that came with the demo, is called instead. And there is no option to update or change that, of course. This theme absolutely sucks. For the amount of money you charge for it, it should just work. AND NO, I AM NOT GIVING YOU ADMIN ACCESS TO MY SITE, so you can “fix” a crappy theme that should work as advertised. Disgusting.

#353911 Copied

Rose Tyler

Support staff

April 20, 2023 at 09:18

Hello, Lena Patsa,

Take our apologies if you faced any inconvenience using our theme!

XStore does not have mentioned problems on our test sites, so we asked for temporary wp-admin access to be able to take a closer look at the situation on your site and help you.
Of course, you may not want to provide access, it is normal, and there is no reason to be upset, we still will do our best to help you.

We apologize if our previous response was rude, unclear, or not very helpful.
If you would like to submit a refund request, please visit – https://themeforest.net/refund_requests/new
We will approve this refund.

About the pop-up for age verification, please disable Static Blocks Cache and Remove Query Strings From Static Resources in Theme Options > Speed Optimization, to be able to see your changes.

Our theme is really great and we love it, hope you will love it also, in another case, the refund was mentioned already.
Please give us a chance to assist you.

Kind Regards,
8theme team

#353917 Copied

Rose Tyler

Support staff

April 20, 2023 at 09:22

Hello, Lena Patsa,

This time, we are writing to you in regards to the low rating that was left from your end. We kindly request that you review this rating and consider changing it as it is unfairly harming our business. We strive to provide excellent service to our customers, and we believe that this negative rating is not a reflection of our company’s efforts.
We are waiting for your reply.

Kind Regards,
8theme team

#353918 Copied
Tagged: best selling woocommerce themes, demo activation, edit pages, fix error, posts not working, seo friendly, xstore child theme
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