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Edit template - by Consuelo - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

Consuelo

Participant

June 19, 2019 at 06:22

Problem with editor

Please, contact administrator
for this information.

#215804 Copied Theme version: XStore 5.3.1

3 Answers

Rose Tyler

Support staff

June 19, 2019 at 07:30

Hello,

Looks like your widgets were messed. Go to Appearance > Widgets and set widgets correctly depends on your needs https://youtu.be/4SfPPuwPCVI
Describe other problems in more details. Please provide temporary wp-admin access so we can take a closer look.

Regards

#215809 Copied

Consuelo

Participant

June 19, 2019 at 14:52

Hi,
I fixed the problem whit my widget, but I have a lot problems with my website.

1 I can’t edit the content with Visual Composer.

2. In header, hover bag, the area don’t show the product. Set up in the preferences of the theme that shows up to 3 products.

3. On page, I can´t edit friendly.

4 On footer, I can’t see the product on my cart. I have 2 products.

5 I have a problem with caracters in spanish, like á, é, í, ó, ú, ñ, etc.

6 the website don’t show on mobile.

Please help me.

Please contact administrator
for this information.

#215835 Copied

Rose Tyler

Support staff

June 19, 2019 at 15:14

Hello,

Be attentive, use only Private content area to post private information like access to your Dashboard http://prntscr.com/nwlnrv
1) WordPress 5.x use Gutenberg as a default editor. You need to update WPBakery Page builder (formerly Visual Composer) plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and then disable the Gutenberg http://prntscr.com/mprq5g
2-5) Please provide FTP access also.
6) Clear cache of the browser on your mobile and check one more time.

Regards

#215838 Copied
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