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Edit with Elementor on homepage displays content area was not found after an update

This topic has 7 replies, 3 voices, and was last updated 1 years, 7 months ago ago by zio43

zio43

Participant

May 10, 2023 at 00:26

Hello 8theme,

Can you help fix issue with elementor? Error seems to be happening on homepage only.

Also, when I apply patches sent by xstore, it says applied but when I come back, it’s there again.

#356165 Copied Theme version: 9.1.3 WooCommerce version: 7.6.1

6 Answers

Tony Rodriguez

Support staff

May 10, 2023 at 07:30

Hello, @zio43,

We kindly request that you provide us with a detailed description of your issue, as well as a screenshot of the error. This will enable us to better assist you.

You may upload the screenshots on https://postimages.org/ and paste the links here.

Additionally, we request that you provide us with a URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#356187 Copied

Rose Tyler

Support staff

May 10, 2023 at 07:41

Hello, Zio43,

Thank you for contacting us and for using XStore.

1/ Could you provide a video or screenshots of the problem?
Could you provide temporary wp-admin access via the Private Content area?

2/ Please go to XStore > Patcher > click on Refresh patches, then Apply all patches and click on Refresh patches one more time.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#356192 Copied

zio43

Participant

May 10, 2023 at 09:23

Hello. Please see screenshot of homepage.

Section of page is not displaying correctly between header and footer
https://prnt.sc/gFwe1pI2daAi
https://prnt.sc/hEVIkqgreklH

When I try to edit the page in elementor, it tells me content area was not found.
https://prnt.sc/dv-nPnVTxFFR
https://prnt.sc/x8BeFgdkbASf

I have tried disabling all plugins but still had the same result.

Not sure when this started. I recently updated to XStore 9.1.3 from 9.1.2 and Elementor 3.12.2

Please contact administrator
for this information.

#356219 Copied

zio43

Participant

May 10, 2023 at 09:27

As for patcher, I already clicked on it and got confirmation patch applied. Now, its asking me to patch again.
https://prnt.sc/dv-nPnVTxFFR

This also happened in 9.1.2 with several patches waiting to be applied. It only disappeared when I upgraded to 9.1.3

#356220 Copied

Rose Tyler

Support staff

May 10, 2023 at 11:02

Hello, Zio43,

Here is the answer to your question – https://prnt.sc/39_HcYhd7NGm You select Home as the Shop page, but the Shop page is the default page for products and it can’t be edited using the Free version of Elementor plugin. The fix is – https://prnt.sc/fViWwRNoZyoI

As for Patcher, we do not see any problem right now – https://prnt.sc/R0W8VdTBHfNk

Kind Regards,
8theme team

#356233 Copied

zio43

Participant

May 10, 2023 at 18:30

ok. Thank you for spotting the fix immediately.

#356285 Copied
Tagged: content, elementor, homepage, templates, update, woocommerce, wordpress
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Edit with Elementor on homepage displays content area was not found after an update

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