Return to previous page

Editing theme does not affect the website.

This topic has 11 replies, 4 voices, and was last updated 1 weeks, 1 days ago ago by Tony Rodriguez

Saša

Participant

February 10, 2025 at 12:53

Theme editing just does not work. Even the preview does not change on ie. layout change.

Please, contact administrator
for this information.

#433937 Copied Theme version: 9.4.7

10 Answers

Rose Tyler

Support staff

February 10, 2025 at 13:21

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#433940 Copied

Saša

Participant

April 2, 2025 at 18:16

Product gallery grows too large

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#439518 Copied

Alex Carter

Support staff

April 3, 2025 at 07:50

Hello Saša,

To provide temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme’s Team

#439553 Copied

Saša

Participant

April 3, 2025 at 09:08

Editing theme does not affect the website.

Content is visible for topic creator and
support staff only.

#439571 Copied

Alex Carter

Support staff

April 3, 2025 at 09:33

Hello Saša,

We appreciate your prompt response.

We can’t log in, unfortunately – https://prnt.sc/I5ZmQQsnAi60 We kindly ask you to disable the mentioned restriction at your earliest convenience.

Best regards,
8Theme’s Team

#439579 Copied

Saša

Participant

April 3, 2025 at 21:33

Protected website

Content is visible for topic creator and
support staff only.

#439668 Copied

Alex Carter

Support staff

April 4, 2025 at 07:07

Hello,

Private Content

Best Regards,
8Theme’s Team

Content is visible for topic creator and
support staff only.

#439692 Copied

Saša

Participant

April 4, 2025 at 09:58

Access

Content is visible for topic creator and
support staff only.

#439736 Copied
Alex Carter

Support staff

April 4, 2025 at 10:57
Hello,

We appreciate your prompt response.

Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product .swiper-vertical-images .vertical-thumbnails-wrapper { max-height: 1000px; overflow: hidden; }

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team
#439746 Copied
Tony Rodriguez

Support staff

April 7, 2025 at 11:35

Dear Saša,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#440047 Copied
Viewing 11 results - 1 through 11 (of 11 total)