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ELECTRONIC STORE MEGA MENU - by tripsonfoot

This topic has 54 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Tony Rodriguez

Support staff

April 6, 2023 at 06:11

Hello @bl4cKb3ltsh0p,

We apologize for any inconvenience this may have caused. In order to assist you in resolving this issue, we kindly request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

And a screenshot of the issue, you may upload the screenshots to https://postimages.org/ and paste the links here.

We kindly suggest that you create a new topic and share the requested information there, as this is a public topic and another customer’s topic, and confidentiality may be compromised.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

We thank you for your cooperation and look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#352465 Copied

bl4cKb3ltsh0p

Participant

April 6, 2023 at 17:23

Please check private message.

Please contact administrator
for this information.

#352569 Copied

bl4cKb3ltsh0p

Participant

April 6, 2023 at 22:32

Here you go. Thanks!

Please contact administrator
for this information.

#352580 Copied

bl4cKb3ltsh0p

Participant

April 6, 2023 at 23:22

Additional information.

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for this information.

#352582 Copied

Rose Tyler

Support staff

April 7, 2023 at 09:46

Hello, Bl4cKb3ltsh0p,

Thank you for your response.

1/ We can’t log in to your site. Please check it. Could you temporarily disable recaptcha? We can see js error from it.

2/ Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#352622 Copied

bl4cKb3ltsh0p

Participant

April 7, 2023 at 14:58

Thank you for the awesome support.

Please contact administrator
for this information.

#352646 Copied

Rose Tyler

Support staff

April 7, 2023 at 15:49

Hello, Bl4cKb3ltsh0p,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#352655 Copied

bl4cKb3ltsh0p

Participant

April 7, 2023 at 17:45

A good email address please.

Please contact administrator
for this information.

#352661 Copied

bl4cKb3ltsh0p

Participant

April 8, 2023 at 17:56

Invite Sent. Thanks for the support. Greatly appreciated.

Please contact administrator
for this information.

#352694 Copied

Rose Tyler

Support staff

April 9, 2023 at 09:55

Dear Bl4cKb3ltsh0p,

We can’t log in to your site.

Please provide us with username and password that can be used to log in to your site from your_site_url/wp-admin page.

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#352726 Copied

bl4cKb3ltsh0p

Participant

April 10, 2023 at 16:11

Here you go.

Please contact administrator
for this information.

#352867 Copied

bl4cKb3ltsh0p

Participant

April 10, 2023 at 16:15

Updated information regarding access.

Please contact administrator
for this information.

#352868 Copied

Rose Tyler

Support staff

April 10, 2023 at 16:53

Hello, Bl4cKb3ltsh0p,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#352873 Copied

bl4cKb3ltsh0p

Participant

April 11, 2023 at 00:12

I cannot see the private content.

Please contact administrator
for this information.

#352890 Copied

Rose Tyler

Support staff

April 11, 2023 at 07:20

Hello, Bl4cKb3ltsh0p,

It is because you need to open up your own topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ You are not the owner of this one.
Here is the content of the previous reply, so you can see:
“We can’t log in still – https://prnt.sc/Jz-ud23IvBKD
Please try to log in by yourself using different device or incognito browser window. ”

Kind Regards,
8theme team

#352905 Copied

bl4cKb3ltsh0p

Participant

April 11, 2023 at 17:11

Which country are you in?

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for this information.

#352975 Copied

Rose Tyler

Support staff

April 11, 2023 at 17:13

Hello, Bl4cKb3ltsh0p,

Unblock it for Ukraine, please.

Kind Regards,
8theme team

#352977 Copied

bl4cKb3ltsh0p

Participant

April 11, 2023 at 17:26

Please provide your IP address.

Please contact administrator
for this information.

#352978 Copied

bl4cKb3ltsh0p

Participant

April 11, 2023 at 18:23

Try now please.

Please contact administrator
for this information.

#352981 Copied

Rose Tyler

Support staff

April 12, 2023 at 07:37

Hello, Bl4cKb3ltsh0p,

Can’t log in still, unfortunately. Please find my IP in the Private Content area.

About the menu, please do 2 next steps: 1/Select mega menu https://gyazo.com/df69dbf4ca64d59ee363fcdca2cd6a8a 2/ https://prnt.sc/A7ODrIbzFD6u

Please watch videos and read our documentation – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

Kind Regards,
8theme team

Please contact administrator
for this information.

#353010 Copied

bl4cKb3ltsh0p

Participant

April 12, 2023 at 16:02

Thank you.

Please contact administrator
for this information.

#353085 Copied

Rose Tyler

Support staff

April 12, 2023 at 16:19

Hello, Bl4cKb3ltsh0p,

IP – 176.98.92.73

“I created this support topic after logging in as always. ” – sorry, but not, this topic https://www.8theme.com/topic/electronic-store-mega-menu/ is created by another person.

Next time, please go to this page – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and click on Submit new topic button.
Thank you in advance.

Kind Regards,
8theme team

#353089 Copied

bl4cKb3ltsh0p

Participant

April 12, 2023 at 19:37

BIG THANKS! Mega Menu works! Your instructions were spot on!

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Rose Tyler

Support staff

April 13, 2023 at 07:14

Hello, Bl4cKb3ltsh0p,

You’re welcome!

Kind Regards,
8theme team

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