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Elementer “died” and I can’t get it working again

This topic has 3 replies, 3 voices, and was last updated 1 days, 22 hours ago ago by Andrew Mitchell

Boddicker

Participant

January 4, 2025 at 05:04

Hi
I can’t be able to use Elementer any longer.

No matter what page I want to edit, I only get a black screen (see photo. ;))

I’ve tried to deactivate every plugin I’ve installed, but it doesn’t work.

I even uninstalled Elementor…

Is there something in Xstore that might have done it?

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#429487 Copied Theme version: 9.4.6

2 Answers

Tony Rodriguez

Support staff

January 4, 2025 at 06:09

Hello, @Boddicker,

Thank you for contacting us and for using XStore.

After thoroughly reviewing your website, we did not identify any issues on our end. It appears that the problem may be related to a cache issue on your browser. We kindly request that you clear your browser cache and check the website again.

To assist you further, we have recorded a video for your reference. You can access the video in the private content area.

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Andrew Mitchell

Support staff

January 4, 2025 at 09:12

Dear Boddicker,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

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Elementer “died” and I can’t get it working again

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