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Elementor could not load seem incomptabiel with xstore core

This topic has 16 replies, 2 voices, and was last updated 21 hours, 28 minutes ago ago by Tony Rodriguez

liang

Participant

February 14, 2025 at 00:23

hi there, it seems that my elementor could not load but could be opened. after my check, it seems incompatible with xstore core. after I deactivate xstore core, it could work. as you can see in screenshot, the editor side is gray and could not be used

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15 Answers

Tony Rodriguez

Support staff

February 14, 2025 at 05:23

Hello, @liang,

Thank you for contacting us and for using XStore.

1/ We have checked your website and found that you are using another theme on your website not using XStore theme. Please activate the Xstore theme on your website and let us know.

2/ Regarding the Elementor widget panel loading issue when using the XStore theme, Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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liang

Participant

February 18, 2025 at 09:46

I have switch to xstore theme. The elementor and core plugin issue still exists. I use php 8.1. this is urgent. plz do it as quickly as possible.

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Tony Rodriguez

Support staff

February 18, 2025 at 10:04

Hello, @liang,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning correctly.

For your reference, please find the relevant image in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

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liang

Participant

February 18, 2025 at 10:54

so what goes wrong? Is it because of my setting

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Tony Rodriguez

Support staff

February 18, 2025 at 11:33

Hello, @liang,

We would like to inform you that the issue was caused by a memory limit of 256M. We have increased the memory limit to 512M, which has successfully resolved the problem.

We hope this information is helpful. Please feel free to reach out if you need any further assistance.

Best regards,
8Theme Team

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liang

Participant

February 19, 2025 at 11:17

where did you change to increase the memory size?

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Tony Rodriguez

Support staff

February 19, 2025 at 11:23

Hello, @liang,

We would like to inform you that the memory size has been increased by adding the following code to the **wp-config.php** file using the **File Manager** plugin.

define('WP_MEMORY_LIMIT', '512M');

After completing this update, we have removed the **File Manager** plugin from your website for security and optimization purposes.

Additionally, if you require further adjustments to the system requirements, you may do so via **cPanel** or contact your hosting service provider for assistance.

We hope this information is helpful. Please feel free to reach out if you need any further support.

**Best regards,**
**8Theme Team**

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liang

Participant

February 19, 2025 at 12:05

By the way, there are another two issues
(1) the first part is the header part. with the header part in the front page. no matter what I set for the home page, the first banner will still be overlapping with the header part. can you help me fix it? now, I have set layout top margin to 140 to fix it.

(2) another issue is with the loading of the slider part. It loads very slow. but the issue disappear when I change it to aother theme.

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liang

Participant

February 19, 2025 at 12:22

Here is another issue. I can design the website content in elementor but it cannot be seem on the front page. or could not load? what might be the reason?

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Tony Rodriguez

Support staff

February 19, 2025 at 13:49

Hello, @liang,

1/ We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

Additionally, please refer to the attached images in the private content area for reference.

2/ Upon reviewing your website, we did not find any issues. The slider appears to be loading correctly on our end. Please clear your browser cache and check again.

3/ Regarding the issue with Elementor content not appearing on the frontend, we kindly request you to create a new topic for each separate issue on our support forum. This will help us provide you with prompt assistance and avoid any confusion.

Should you require any further support, please do not hesitate to reach out.

Best regards,
8Theme Team

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liang

Participant

February 20, 2025 at 06:41

can you tell me how you did it?

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liang

Participant

February 20, 2025 at 06:41

I mean expand the php size

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Tony Rodriguez

Support staff

February 20, 2025 at 08:59

Hello, @liang,

Thank you for your response.

We have disabled the XStore transparent/overlap header by navigating to **XStore Builders > Header Builder via Elementor > Edit Header Template > Edit Container**, and we have updated the settings accordingly.

For your reference, please find the relevant images in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

**Best regards,**
8Theme Team

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liang

Participant

February 20, 2025 at 09:02

ok thanks

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Tony Rodriguez

Support staff

February 20, 2025 at 09:22

Hello, @liang,

You’re welcome.

**Best regards,**
8Theme Team

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Elementor could not load seem incomptabiel with xstore core

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