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Elementor does not load after update 9.2.2

This topic has 2 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: LMcompany
    LMcompany
    Participant
    October 23, 2023 at 17:26

    Hello,

    After the update, the buider elementor never finishes loading. https://www.awesomescreenshot.com/video/21835660?key=681406c35d6756114f06ac0f51584953

    I have cleared the site cache, cleared the browser cache, changed browsers, deactivated WpRocket; nothing changes…

    How can I solve it?

    Thanks

    Kind regards

    LM

    #371267 Copied Theme version: 9.2.2 WooCommerce version: 6.3.1
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 18:10

    Hello, LMcompany,

    Thank you for contacting us and for using XStore.

    – We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    – Please go to WooCommerce > Status > Logs > select today/yesterday date and check what errors are there.

    Kind Regards,
    8theme team

    #371274 Copied
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