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Elementor doesn’t work on classic templet

This topic has 11 replies, 3 voices, and was last updated 3 weeks, 2 days ago ago by Luca Rossi

shalabi

Participant

October 31, 2024 at 01:06

elementor doesn’t work while editing pages like the Home page and I have tried a lot of solutions like check plugins, check PHP version also all configurations like memory size and Max input vars ….etc still doesn’t work

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#421077 Copied Theme version: 9.4.3

10 Answers

Tony Rodriguez

Support staff

October 31, 2024 at 05:08

Hello, @shalabi,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

If the issue persists, Please provide your Cpanel login access in the private cotnenta area so that we can check and help you.

Best Regards,
8Theme’s Team

#421086 Copied

shalabi

Participant

October 31, 2024 at 11:44

Done all changes but still Elementor not working

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#421147 Copied

Tony Rodriguez

Support staff

October 31, 2024 at 12:00

Hello, @shalabi,

We are currently unable to access your website and cPanel. To assist you further, could you kindly provide valid working credentials for both the wp-admin and cPanel in the private content area? This will allow us to investigate the issue and offer the necessary support.

Thank you for your cooperation.

Best regards,
8Theme Team

#421148 Copied

shalabi

Participant

October 31, 2024 at 12:04

sorry I correct it

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for this information.

#421149 Copied

Tony Rodriguez

Support staff

October 31, 2024 at 12:25

Hello, @shalabi,

We are currently unable to access the backend of your website. Kindly provide valid WP-admin access in the private content area so that we can review the issue and assist you accordingly.

Thank you for your cooperation.

Best regards,
8Theme Team

Please contact administrator
for this information.

#421151 Copied

shalabi

Participant

October 31, 2024 at 12:45

ok provided

Please contact administrator
for this information.

#421152 Copied

shalabi

Participant

October 31, 2024 at 14:43

any updates?

#421179 Copied

Luca Rossi

Support staff

October 31, 2024 at 14:59

Dear @shalabi,

We hope this message finds you well.

Could you kindly take a moment to review the following: [Screenshot Link](https://prnt.sc/oZRQ-7MVdAkq)?

We have enabled the following setting for your reference: [Screenshot Link](https://prnt.sc/dP4xandu7MCR).

Thank you for your attention to this matter.

Best regards,
8Theme Team

#421183 Copied

shalabi

Participant

October 31, 2024 at 15:20

OK Thanks
Have I should disable this feature after finish the edit ?

#421189 Copied

Luca Rossi

Support staff

November 1, 2024 at 05:12

Dear @shalabi,

We hope this message finds you well.

We kindly request that you keep the system active. It appears there may be some conflicts between your server and the Elementor plugin.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

#421230 Copied
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