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Elementor doesn’t work on my xstore website.

This topic has 6 replies, 2 voices, and was last updated 10 months, 2 weeks ago ago by Luca Rossi

Amko

Participant

January 2, 2024 at 13:17

Hi,

When I want to do changes on my xstore website with elementor it doesn’t work at all. All time just loading. It is not posibble to change anything.

#378305 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

5 Answers

Luca Rossi

Support staff

January 2, 2024 at 14:46

Dear Amko,

We hope this message finds you well.

We would like to suggest a series of steps to help resolve the issues you are experiencing with the Elementor plugin. Please proceed as follows:

1. Begin by testing for any conflicts with other plugins. This can often be the source of the problem.
2. Should the issue remain unresolved, we kindly ask that you consult the following guide for further troubleshooting instructions: [Elementor Troubleshooting Guide](https://elementor.com/help/having-problems-using-elementor/).
3. If, after following the guide, the problem persists, we would appreciate it if you could provide us with access to your FTP account and WordPress administration credentials:

– FTP Hosting
– FTP Username
– FTP Password
– WordPress Admin Account
– WordPres Admin Password

Your cooperation is greatly appreciated, and we are here to assist you every step of the way.

Best regards,
The 8Theme Team

#378318 Copied

Amko

Participant

January 2, 2024 at 15:05

Hi Luca,

I am sending you my wp-admin user and pass by private content area.

Web site is online. Please check.

Best regards,
Amar

Please contact administrator
for this information.

#378326 Copied

Luca Rossi

Support staff

January 2, 2024 at 16:14

Hello @Amar,

After deactivated the Revolution Slider for testing plugin conflict, the website is showing the 503 Service Unavailable error. Can you please contact to your hosting provider to fix this issue: https://www.hostinger.com/tutorials/503-service-unavailable

Please provide us with access to your FTP credentials:

– FTP Hosting
– FTP Username
– FTP Password

Thank you for your prompt attention to this urgent issue. We look forward to your assistance.

Best regards,
The 8Theme Team

#378338 Copied

Amko

Participant

January 3, 2024 at 13:20

Hi Luca,

I contacted my hosting provider and the problem solved!

In private content area I’m sending to you cPanel access.

Best,
Amar

Please contact administrator
for this information.

#378423 Copied

Luca Rossi

Support staff

January 3, 2024 at 15:35

Dear Amko,

We are pleased to inform you that we have successfully increased the memory limit to 512MB on your system. Following this adjustment, we have observed that the functionality has been restored and is now operating smoothly.

To ensure optimal performance, we kindly ask that you clear your caches and verify the changes on your end.

We appreciate your cooperation in this matter.

Best Regards,
The 8Theme Team

#378442 Copied
Tagged: elementor issues, elementor troubleshooting, elementor xstore solution, woocommerce website fix, wordpress templates, xstore woocommerce, xstore wordpress problems
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