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Elementor editor stuck on loading when xstore theme plugin is active

This topic has 5 replies, 3 voices, and was last updated 1 days, 9 hours ago ago by Andrew Mitchell

risbo

Participant

July 4, 2024 at 00:49

Hi,

Elementor editor is stuck on loading when xstore theme plugin is active.

Please advise what can be done to rectify the issue.

Thanks!

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#402968 Copied Theme version: 9.3.14

4 Answers

Tony Rodriguez

Support staff

July 4, 2024 at 05:53

Hello, @risbo,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#402978 Copied

risbo

Participant

July 4, 2024 at 06:18

I have checked that already. It’s not the php limit, also the server requirements are met. It’s when just when the xstore theme is active, elementor doesn’t work.

Please advise..

#402986 Copied

Tony Rodriguez

Support staff

July 4, 2024 at 06:23

Hello, @risbo,

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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#402991 Copied

Andrew Mitchell

Support staff

July 5, 2024 at 05:25

Dear risbo,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#403189 Copied
Tagged: active xstore theme problem, elementor loading issue, fix elementor editor, stuck elementor loading, woocommerce wordpress templates, xstore plugin conflict
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Elementor editor stuck on loading when xstore theme plugin is active

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