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Elementor Form Submission Emails Not Going Through XStore Email Builder

This topic has 6 replies, 2 voices, and was last updated 2 days, 3 hours ago ago by Rose Tyler

JSheward

Participant

July 1, 2024 at 15:08

I have the XStore email builder set up and working for WooCommerce and other emails, however when a user submits an email via the contact form on my website, the email does not use the “Default” email template setup in the email builder and it comes through without any header/footer/styling whatsoever. The contact form is an Elementor form, and I have tried changing the emails to be both in plain text, and HTML. Please advise if there is a fix for this.

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#402616 Copied Theme version: 5.3.13

5 Answers

Rose Tyler

Support staff

July 1, 2024 at 15:31

Hello JSheward,

Thank you for reaching out to us.

Please describe the desired result in more detail. Provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#402622 Copied

JSheward

Participant

July 2, 2024 at 11:17

I would like the emails that go to both the person submitting the Contact Form, and the person receiving the submission within the business to use the XStore Email Builder – Default template.

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support staff only.

#402735 Copied

Rose Tyler

Support staff

July 2, 2024 at 12:51

Hello JSheward,

Thank you for your prompt response.

It appears there has been a misunderstanding. Our email builder is exclusively designed to work with WooCommerce. Your request necessitates additional customization, which cannot be implemented immediately and may require a significant amount of time.
Unfortunately, such additional customization falls outside the scope of our basic support services. Should you require further customizations, we kindly invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel . Please note that customization services will incur additional charges.

Best Regards,
8Theme’s Team

#402755 Copied

JSheward

Participant

July 3, 2024 at 04:13

Ok. Can I please raise this as a feature request that the email builder captures all emails sent via WordPress and plugins? It would ensure consistency in styling when communicating with customers.

#402820 Copied

Rose Tyler

Support staff

July 3, 2024 at 07:23

Hello JSheward,

We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

#402842 Copied
Tagged: best selling themes, elementor form issues, email submission problem, woocommerce themes, xstore email builder
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