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Elementor header – Mobile menu, submenus not appearing

This topic has 5 replies, 4 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

creatoys

Participant

October 5, 2024 at 09:12

Hi support team,

After migrating our header to elementor we have an issue with mobile menus. The actual problem is when clicking a menu point in mobile version the submenus not appearing instead it opens the link of the menu point.

Thank you.

Please, contact administrator
for this information.

#417296 Copied

4 Answers

Rose Tyler

Support staff

October 6, 2024 at 08:00

Hello, Creatoys,

Thank you for reaching out to us with your concern.

Please provide URL of your site where the issue is visible and temporary wp-admin access. We need to check the settings there.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#417391 Copied

creatoys

Participant

October 6, 2024 at 09:11

Hi Rose Tyler,

Data sent as requested

Gr.
Jeno K.

Please contact administrator
for this information.

#417407 Copied

Jack Richardson

Support staff

October 7, 2024 at 07:46

Dear @creatoys,

We hope this message finds you well. We are writing to inform you that we have successfully identified and addressed the issue you reported on your website.

Upon investigation, we found that the problem stemmed from the Page Transitions setting in the Elementor Site settings. You can view the specific setting here: https://prnt.sc/FBmymdOkFbBH. For further details on this feature, please refer to the Elementor documentation page: https://elementor.com/help/page-transitions/.

To resolve the issue, we have temporarily disabled this option on your website. This action not only fixed the problem with the mobile menu links but also resolved a related issue discussed in your previous topic here: https://www.8theme.com/topic/how-to-stop-add-to-favorites-button-redirecting-to-favorites-page/#post-417460.

We will continue to assist with any further adjustments or concerns you might have.

Thank you for your attention to this matter. We appreciate your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme Team

#417503 Copied

Andrew Mitchell

Support staff

October 7, 2024 at 11:52

Dear creatoys,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#417569 Copied
Tagged: elementor header, elementor mobile optimization, mobile menu issues, responsive design fixes, submenus not appearing, woocommerce templates, wordpress troubleshooting
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Elementor header – Mobile menu, submenus not appearing

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