Elementor Headers Error Store is not usable

This topic has 9 replies, 3 voices, and was last updated 7 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Blackbird
    Blackbird
    Participant
    April 30, 2024 at 06:12

    Fresh WP and WooCommerce install. Uploaded XStore. No WC product categories or anything. When installing “Car Parts Demo” all seemed to go well until the end and I got the “elementor_headers not installed” error. Removed and re-installed. I have Pro Elements installed Version 3.21.0.

    I have also tried on other templates but received the same error.

    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2024 at 07:40

    Hello, Blackbird,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Blackbird
    Blackbird
    Participant
    April 30, 2024 at 14:44

    Find user/pwd in private area

    Please contact administrator
    for this information.
    Avatar: Blackbird
    Blackbird
    Participant
    May 1, 2024 at 05:16

    Any Update?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2024 at 08:17

    Hello, Blackbird,

    We’ve fixed the issue with icons, but the page editor currently has an error, please read this article – https://kinsta.com/blog/403-forbidden-error/#what-causes-the-403-forbidden-error
    Also, contact your hosting provider about this https://prnt.sc/BvVLF6E33Kqp

    Best Regards,
    8Theme’s Team

    Avatar: Blackbird
    Blackbird
    Participant
    May 1, 2024 at 12:05

    The Icons are still not working. Tried three browsers and Incognito mode as well.

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    support staff only.
    Avatar: Blackbird
    Blackbird
    Participant
    May 1, 2024 at 12:14

    Also the busy indicator in the browser doesn’t stop spinning when trying to make changes to XStore

    Files is visible for topic creator and
    support staff only.
    Avatar: Blackbird
    Blackbird
    Participant
    May 1, 2024 at 12:22

    Tried to re-import in order to fix icons…. Still getting the Elementor problem.

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 1, 2024 at 16:04

    Hello, Blackbird,

    I hope this message finds you well. I am writing to inform you of some technical issues observed on your website when accessed via different protocols.

    Upon visiting your site through the link https://emergencymasters.com/ and subsequently through http://emergencymasters.com/, we have identified several problems, including errors in scripts among other issues. It appears that these problems are occurring because your site is simultaneously operating on both HTTP and HTTPS protocols.

    We recommend contacting your server administration to verify which protocol your site primarily uses and to consider standardizing to a single protocol to enhance site functionality and security.

    Should you require any further assistance or have any questions, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
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