This topic has 8 replies, 2 voices, and was last updated 3 months ago ago by Tony Rodriguez
Hi, idk why elementor is slow when im editing the home page. the control panel collpases after a delay and then i open after a delay. Even selecting container becomes difficult and slow and i have to wait for to select them again and it just keeps going on like that.
Hello, @nihal,
Thank you so much for purchasing our theme and contacting our support center.
We would like to bring to your attention a couple of resources that might be helpful in addressing issues you may be experiencing with the Elementor editor. Please take a moment to review the following articles:
1. GitHub Discussion on Elementor Issue: (https://github.com/elementor/elementor/issues/20902)
2. Troubleshooting a Slow Loading Elementor Editor: (https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/)
We trust these resources will be beneficial to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Best Regards,
The 8Theme Team
I do know these fixes but it is not the reason there is a a lag. I have multiple websitess i have for other clients that use elementor too but never faced this problem. I have a high end apple laptop. There is something wrong with elementor on your theme. Even when i try editing a button colour of a pre built header, the screen just crashes. This is very alarming as I dont know going forward when the system can crash and and not save my changes. Please do an investigation if everything is compatible on my end that would be really helpful
Hello, @nihal,
Thank you for your response.
To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.
We appreciate your cooperation and look forward to resolving your query promptly.
Best Regards,
The 8Theme Team
Hi here is the recording
https://we.tl/t-Ihz4A9XOlZ
Hello, @nihal,
Thank you for sharing the video illustrating the issue you encountered. We have thoroughly reviewed your site and are pleased to inform you that we did not find any problems.
For your reference, we have recorded a video demonstrating the functionality, which you can view in the private content area.
Frontend: https://www.awesomescreenshot.com/image/50067627?key=732f38d4116accabc65f200b124801ca
Elementor Editor: https://www.awesomescreenshot.com/image/50067662?key=eac69e6bdfa21551aa545d91c16914d4
We hope this resolves your concerns. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.
Best regards,
The 8Theme Team
Thank you for taking the time to check.
However, the problem only occurs on the homepage when using elementor and not on any other page that i am editing with elementor. You can see in my video that my elemetor dashbaord is open in the homepage and thats when the problem is happening. could you please check one more time
Hello, @nihal,
Thank you for your response.
We are pleased to inform you that we have thoroughly reviewed and tested the homepage of your website using the Elementor plugin. We are happy to report that everything is functioning correctly.
To ensure optimal performance on your end, we kindly ask that you clear your browser’s cache and verify the changes once more.
Additionally, we have prepared a video walkthrough to assist you further. You can find the video link in the private content area provided.
Thank you for your attention to this matter.
Best Regards,
The 8Theme Team
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