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Elementor Not loading due to Xstore Core

This topic has 8 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

Hamil

Participant

July 9, 2024 at 09:08

Hi, my Elementor Pro side bar is continuously loading and greyed out, but once i disable the XStore Core plugin, it loads properly.

Kindly advise what could be the problem in your XStore Plugin.

#403753 Copied Theme version: 9.3.14

7 Answers

Rose Tyler

Support staff

July 9, 2024 at 09:17

Hello Hamil,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#403756 Copied

Hamil

Participant

July 9, 2024 at 09:28

Here you go

Please contact administrator
for this information.

#403761 Copied

Rose Tyler

Support staff

July 9, 2024 at 09:56

Hello Hamil,

We appreciate your prompt response.

We have identified a memory error that is affecting your site, as detailed in the screenshot available at https://prnt.sc/AjR46iZnLoRo We kindly request that you contact your hosting provider to address and resolve this issue promptly.

Best Regards,
8Theme’s Team

#403766 Copied

Hamil

Participant

July 9, 2024 at 10:00

Hi, yes we increased the memory as required a few hours ago. If you notice the error log is a few hours old, not current.
Maybe you can test now and see if the same error msg appears.
Let me know

#403767 Copied

Rose Tyler

Support staff

July 9, 2024 at 10:30

Hello Hamil,

We appreciate your prompt response.

We have deleted the log file (WooCommerce > Statuc > Logs) and subsequently edited a page using Elementor. However, we encountered a new file displaying the same memory error. We kindly request that you contact your hosting provider, as they will be able to resolve this issue for you.

Best Regards,
8Theme’s Team

#403772 Copied

Hamil

Participant

July 9, 2024 at 11:02

Hi, just an update – a plugin had changed the .htaccess file and put a limit on PHP Memory of 128Mb which was overriding the php settings in CPanel!
Have changed it to 512M and all is working great again 🙂
Thank you for the prompt and accurate support.
Bye

#403780 Copied

Rose Tyler

Support staff

July 9, 2024 at 11:04

Hello Hamil,

You’re welcome!

Best Regards,
8Theme’s Team

#403782 Copied
Tagged: fix elementor load issue, resolve elementor xstore problem, woocommerce themes loading error, woocommerce xstore elementor fix, wordpress elementor load failure, xstore core elementor troubleshoot, xstore core wordpress solution
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