Return to previous page

Elementor not loading in when using xstore theme

This topic has 12 replies, 3 voices, and was last updated 3 months, 4 weeks ago ago by Luca Rossi

goldengolum

Participant

July 17, 2024 at 08:08

Hi, elementro sidebar is not loading in. I have all of recomendations handled with, but elementor is still not working. The sidebar is loading and you can not edit anything

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#405278 Copied Theme version: 9.3.15

11 Answers

Rose Tyler

Support staff

July 17, 2024 at 08:26

Hello goldengolum,

Thank you for reaching out to us.

Private content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#405283 Copied

goldengolum

Participant

July 17, 2024 at 08:42

Reply

Please contact administrator
for this information.

#405288 Copied

Rose Tyler

Support staff

July 17, 2024 at 08:50

Hello goldengolum,

Private content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#405292 Copied

goldengolum

Participant

July 17, 2024 at 10:57

Please check again

#405342 Copied

Rose Tyler

Support staff

July 17, 2024 at 12:20

Hello goldengolum,

We appreciate your prompt response.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#405379 Copied

goldengolum

Participant

July 18, 2024 at 15:34

FTP access

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#405663 Copied

Luca Rossi

Support staff

July 19, 2024 at 08:03

Hi @goldengolum,

Upon checking your website, we could see that you have 45 active plugins.

We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

Best Regards,
8Theme’s Team

#405771 Copied

goldengolum

Participant

July 19, 2024 at 08:16

I already tested deactivating all plugins. And the problem was still there. The only solution for the problem to dissapear was to deactivate theme (to activate a different theme).

I can not just deactivate plugins and leave it like that for a few hours, since the store is live. But you can deactivate them by hand when you are testing and debuging.

Please contact administrator
for this information.

#405782 Copied

Luca Rossi

Support staff

July 19, 2024 at 10:59

Dear @goldengolum,

We hope this message finds you well. Our team is currently addressing the issue you reported. Could you kindly assist us by upgrading the PHP version to 8.1.x as well?

We greatly appreciate your cooperation.

Thank you very much!

Best Regards,
8Theme’s Team

#405843 Copied

goldengolum

Participant

July 19, 2024 at 12:07

If I put it on version 8.1, it crashes…

Files is visible for topic creator and
support staff only.

#405854 Copied

Luca Rossi

Support staff

July 21, 2024 at 05:55

Dear @goldengolum,

We hope this message finds you well. We wish to inform you that we have identified that your Elementor Pro plugin is currently outdated. Unfortunately, we are unable to update it to the latest version. Consequently, we have opted to replace it with the Pro Elements(https://proelements.org/#about) plugin, which offers comparable functionality.

We have completed the replacement, and all systems are now functioning correctly. Could you please take a moment to verify the update on your end and confirm that everything is working as expected?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#406062 Copied
Tagged: elementor not loading, elementor xstore compatibility, fix elementor xstore, woocommerce xstore theme troubleshooting, wordpress elementor loading problem, wordpress woocommerce themes, xstore theme issues
Viewing 12 results - 1 through 12 (of 12 total)