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Elementor not working properly and header

This topic has 11 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Harsha

Participant

July 5, 2023 at 10:08

Hi check our all page made with elementor not working i have checked deactivating all plugins and i have asked hosting they said install simple SSL but in some they work in some lappy not working now again not working please check that also

Please, contact administrator
for this information.

#361261 Copied Theme version: 9.1.8 WooCommerce version: 7.8.2

10 Answers

Rose Tyler

Support staff

July 5, 2023 at 10:48

Hello, Harsha,

Thank you for contacting us and for using XStore.

Please provide FTP access, we need to check the problem more deeply.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#361266 Copied

Harsha

Participant

July 5, 2023 at 11:05

Ok in private content area

Please contact administrator
for this information.

#361269 Copied

Rose Tyler

Support staff

July 5, 2023 at 14:59

Hello, Harsha,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#361291 Copied

Harsha

Participant

July 5, 2023 at 17:09

I dont know which name is renamed please solve our problem and make website normal

#361300 Copied

Harsha

Participant

July 5, 2023 at 17:10

Please do whatever you want but solve our problem and make website normal and also see about the logo everytime it is creating issue

#361301 Copied

Harsha

Participant

July 6, 2023 at 03:14

ok we renamed it is working fine can u please check why logo is not coming

#361309 Copied

Tony Rodriguez

Support staff

July 6, 2023 at 05:42

Hello, @Harsha,

1. Thank you for letting us know. We’re glad to hear that the renaming has resolved the issue and everything is working fine now.

2. We are pleased to inform you that your issue has been resolved. To ensure optimal performance, please clear your cache and revisit your site.

We have removed the retina logo and reuploaded the site logo from XStore > Theme Options > Header builder > Logo, which has resolved your issue. It is possible that retina logos can cause conflicts that lead to this type of issue.

For further reference, please refer to the image provided at the following link: https://imgur.com/1AwVZOS & https://imgur.com/laCRGsr

If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re here to help!

Best Regards,
8Theme’s Team.

#361312 Copied

Harsha

Participant

July 6, 2023 at 10:53

again we got the same error why i dont know please check it

#361330 Copied

Harsha

Participant

July 6, 2023 at 11:25

again its normal but why it is repeatedly being like this is there any wrong from any of plugins or anything please update me

#361334 Copied

Rose Tyler

Support staff

July 6, 2023 at 15:00

Hello, @Harsha,

Thank you for your response.

We do not see the problem on your site right now.

The problem may be caused by changes in files, for example, we can see the “last modified” date for the Core plugin files the next – https://prnt.sc/wrkKv3jVevRv Do you know who edited the files?

Best Regards,
8Theme’s Team.

#361381 Copied
Tagged: elementor, header, support, themes, woocommerce, wordpress
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