Return to previous page

Elementor not working when I try to edit my pages.

This topic has 3 replies, 2 voices, and was last updated 1 hours, 46 minutes ago ago by Intermarket Guest Amenities

Intermarket Guest Amenities

Participant

October 21, 2024 at 13:08

When I use Elementor to edit my pages, the pages come up as the pic attached and uneditable.

Please help.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#419744 Copied Theme version: 9.4.2

2 Answers

Tony Rodriguez

Support staff

October 21, 2024 at 13:28

Hello, @Intermarket Guest Amenities,

Thank you for contacting us and for using XStore.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.

Let us know the results.

Best Regards,
8Theme’s Team

#419749 Copied

Intermarket Guest Amenities

Participant

October 21, 2024 at 16:24

I checked all plugins and it turns out that this is the Plugin causing the issue:

PRO Elements.

Deactivating this plugin allows me to edit pages with Elementor but when I try to use the Elementor Theme builder, the error message attached comes up so it seems I have a Catch 22 issue – I can edit pages when this plugin is deactivated but I can’t use the Elementor Theme Builder.

Please help.

Files is visible for topic creator and
support staff only.

#419796 Copied
Viewing 3 results - 1 through 3 (of 3 total)