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Elementor not working when I try to edit my pages.

This topic has 5 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

Intermarket Guest Amenities

Participant

October 21, 2024 at 13:08

When I use Elementor to edit my pages, the pages come up as the pic attached and uneditable.

Please help.

Please, contact administrator
for this information.

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#419744 Copied Theme version: 9.4.2

4 Answers

Tony Rodriguez

Support staff

October 21, 2024 at 13:28

Hello, @Intermarket Guest Amenities,

Thank you for contacting us and for using XStore.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.

Let us know the results.

Best Regards,
8Theme’s Team

#419749 Copied

Intermarket Guest Amenities

Participant

October 21, 2024 at 16:24

I checked all plugins and it turns out that this is the Plugin causing the issue:

PRO Elements.

Deactivating this plugin allows me to edit pages with Elementor but when I try to use the Elementor Theme builder, the error message attached comes up so it seems I have a Catch 22 issue – I can edit pages when this plugin is deactivated but I can’t use the Elementor Theme Builder.

Please help.

Files is visible for topic creator and
support staff only.

#419796 Copied

Tony Rodriguez

Support staff

October 22, 2024 at 05:56

Hello, @Intermarket Guest Amenities,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to confirm the resolution.

To address the problem, we have deactivated the Jetpack Boost and Jetpack Protect plugins, which has successfully resolved the issue.

For your reference, please find the attached images.

The PRO Elements plugin is not causing the issue.

Should you have any further questions or require additional assistance, feel free to reach out.

Best regards,
8Theme Team

#419836 Copied

Andrew Mitchell

Support staff

October 23, 2024 at 05:45

Dear Intermarket Guest Amenities,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#420051 Copied
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Elementor not working when I try to edit my pages.

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