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Elementor Pro not working - by FS - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 3 years, 1 months ago ago by FS

FS

Participant

September 24, 2021 at 10:07

Hi There

I’ve a new testpage installed and importet the fermit demo. After I’ve installed Elementor Pro the mainpage looks broken (in the elementor editor). When I disable elementor Pro, the page looks good. So I think there is something happening with elementor pro. Can you check that? I will post the credentials in the private channel and you can do what ever you want on this test page.

Best

Please, contact administrator
for this information.

#303339 Copied Theme version: 8.0.7

8 Answers

Olga Barlow

Support staff

September 24, 2021 at 16:14

Hello,

I checked the home page and don’t see any problems https://gyazo.com/6e2788a40350760ffa98ccda9194693c
What exactly is wrong with home page? Could you, please, provide us with the screenshot for better understanding?

Regards

#303388 Copied

FS

Participant

September 24, 2021 at 18:09

you have to activate elementor pro. then open the main site with elementor and then you see what happens.

#303414 Copied

Olga Barlow

Support staff

September 27, 2021 at 11:21

Hello,

Are you talking about white space at the top of the page? Check now, please.

Regards

#303594 Copied

FS

Participant

September 27, 2021 at 12:36

Yes correct. The spaces between the section where gone and id looked not as before when elementor pro was disabled… and when it was saved the first time, on the front end the boxes where also gone. what did you do?

#303614 Copied

Olga Barlow

Support staff

September 27, 2021 at 13:36

Hello,

I have added page custom code that we have on our demo with the free version of the Elementor https://prnt.sc/1ttoruy
If was missing once you enabled Pro version.

Regards

#303631 Copied

FS

Participant

September 28, 2021 at 15:15

Ok interesting thank you.

Please contact administrator
for this information.

#303761 Copied

Olga Barlow

Support staff

September 28, 2021 at 19:06

Hello,

Shop page content is placed in the container with the 1370px width and custom padding from Theme Options > Custom CSS that you can remove https://prnt.sc/1tz4lt7
Home page content is also 1340px width + 30px padding https://prnt.sc/1tz5b6s for the default sections and stretched if you use Stretch section option https://prnt.sc/1tz5jp0

Both shop page and home page has 15px paddings + margin auto but home page container has different color https://prnt.sc/1tz636a and that’s why visually you have 30px padding at the side. To avoid that add the padding: 0 for the content page https://prnt.sc/1tz6bda

Check now.
Regards

#303824 Copied

FS

Participant

September 28, 2021 at 19:28

thanks a lot:-)

#303830 Copied
Tagged: elementor pro, elementor troubleshooting, seo friendly, woocommerce wordpress themes, wordpress fix, wordpress troubleshooting
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