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Elementor Pro not works after Update XStore Theme and Core V.4.1.5

This topic has 15 replies, 5 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

new face Media

Participant

May 11, 2022 at 17:47

Hi, since the last update the Elementor Pro Editor doesn’t load anymore. If I deactivate the Xstore Core then the Elementor Pro loads again. I tried to switch Elementor to an earlier version but it still doesn’t work. I really need help to get Elementor running again.

#323678 Copied Theme version: .8.1.5 WooCommerce version: 6.5.0

14 Answers

spang

Participant

May 11, 2022 at 18:13

I am having same issue. Since downloading new update, elementor is not working. When I open page, elementor is stuck at loading while page is visible.

Please guide on what could be issue.

#323680 Copied

Calzado 70

Participant

May 11, 2022 at 18:28

¡Same problem here!

Wordpress: 5.9.3
Theme version: .8.1.5
WooCommerce version: 6.5.0
Elementor version : 3.6.5
XStore Core: 4.1.5

“When I open page, elementor is stuck at loading while page is visible”

When I disable XStore Core, Elementor works fine, which means that the error is generating it XStore Core.

Please, 8theme help us to fix it.

#323681 Copied

new face Media

Participant

May 12, 2022 at 08:26

I was just trying to find out which plugins are having problems after the update. If I disable “Germanized for WooCommerce” and “Ultimate Post Kit” I can get back into the Elementor Editor. If both are active, it doesn’t work.This only works with Elementor 3.6.4. If I update Elementor to 3.7, it still doesn’t work even with deactivated plugins.
Please support us as soon as possible!

#323704 Copied

Olga Barlow

Support staff

May 12, 2022 at 15:42

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your sites? We’ll check and help you.

Regards

#323734 Copied

Calzado 70

Participant

May 14, 2022 at 01:22

Please help, Elementor still not working since the update of the latest version of “XStore Core”…

Please contact administrator
for this information.

#323861 Copied

Rose Tyler

Support staff

May 14, 2022 at 07:08

Hello, Calzado70

Please provide correct wp-admin access – https://prnt.sc/pzcfTVHMgZTX

Regards

#323865 Copied

Calzado 70

Participant

May 16, 2022 at 15:19

I already did, in the last message.

Sent again, thanks…

Please contact administrator
for this information.

#324007 Copied

Olga Barlow

Support staff

May 16, 2022 at 18:09

Hello,

What exactly does not work? Provide us with link to the page with the issue, please. Because it works for me https://prnt.sc/nCSYovHiR8T7

Regards

#324024 Copied

Calzado 70

Participant

May 16, 2022 at 20:48

Hi,

Elementor doesn’t load, on any page edited with Elementor it doesn’t load.

I send a video of the error.

Please contact administrator
for this information.

#324038 Copied

Calzado 70

Participant

May 16, 2022 at 21:18

Maybe the error is when I try from the Firefox browser, with chrome if it works.

#324039 Copied

new face Media

Participant

May 17, 2022 at 07:41

Hi, see private Content. Thanks

Please contact administrator
for this information.

#324049 Copied

Olga Barlow

Support staff

May 17, 2022 at 10:33

Hello, @new face Media

Memory limit is the reason of the issue https://prnt.sc/_BSI-tTdKydC
Check the list of plugins that you use and disable plugins that you don’t really need because every additional plugin uses PHP memory.
Also, contact your hosting provider and increase the PHP memory limit to 512M.

Regards

#324054 Copied

Calzado 70

Participant

May 17, 2022 at 18:21

Thanks for your help, I will.

#324102 Copied

Olga Barlow

Support staff

May 18, 2022 at 13:28

Hello,

You are welcome.

Regards

#324141 Copied
Tagged: core v.4.1.5, elementor pro, seo friendly, update issues, woocommerce, wordpress theme, xstore theme
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