Elementor Pro Pop-up can not be created if XStore theme is activated

This topic has 15 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

  • Avatar: phatair
    phatair
    Participant
    November 18, 2022 at 16:03

    Hello,
    we use Elementor 3.8.1 and XStore 8.3.7.
    If we go to Elemetnor -> Tempaltes -> add new and we add a pop-up Template, the overlay is completely missing and the pop-up is displayed underneath the footer.

    If we disable XStore theme everything is working fine.
    How can we fix this? I want to use a Elementor Pro Pop-up.

    Credentials and Url is added to the private content area.
    Thanks.

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2022 at 16:22

    Hello,

    Could you record a video of the desired/correct behavior?
    Provide FTP access also.

    Regards

    Avatar: phatair
    phatair
    Participant
    November 18, 2022 at 20:02

    Hi Rose,
    i have added all information to the private area.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2022 at 12:17

    Hello @Phatair,

    Thank you for the videos.
    Please check FTP access, we can’t connect, unfortunately – https://gyazo.com/77f275db78738a7d04d2e52399c8cae4

    Regards

    Avatar: phatair
    phatair
    Participant
    November 20, 2022 at 13:35

    Hi Rose,

    i double checked the login credentials. Its working fine.
    In your screenshot i can see that you try to open a TLS connection. Please use a normal FTP connection without encryption like TLS. Please use the password without an space character.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2022 at 14:00

    Hello,

    Thanks for the reply. Please check the Private Content area.

    Regards

    Please contact administrator
    for this information.
    Avatar: phatair
    phatair
    Participant
    November 20, 2022 at 14:08

    Hi rose,
    i can see that you use Port 990. Please use default port 21 for FTP.
    The server only allows FTP and not FTPS (with TLS).
    Thanks.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2022 at 11:36

    Hello,

    Another specialist will get back to you after a detailed review. Please be patient

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2022 at 15:27

    We can’t connect FTP still, please provide a screenshot of your settings from FileZilla.
    You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

    Regards

    Avatar: phatair
    phatair
    Participant
    November 21, 2022 at 16:41

    Hi Rose,
    please see information in the private content area.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2022 at 17:04

    Hello,

    We can’t connect still, so we’ve fixed the problem with the popup on our test site. You can wait for the next update or re-upload ethemeParallaxFloatingEffect.min.js file via FTP wp-content\themes\xstore\js\modules folder.
    Download the file by this link – https://dropmefiles.com.ua/en/GahcDBS

    Regards

    Avatar: phatair
    phatair
    Participant
    November 21, 2022 at 17:18

    Thanks Rose.
    Can i ask you, from what country you are connecting?
    i will ask the provider if there is any restriction.

    i will upload the file and check if its working.
    Thanks for your great support.

    EDIT: i can not download the file. I get this message:
    Perhaps the file was deleted by the user or at the request of copyright holders!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2022 at 17:42

    Ukraine
    Try this link to file – https://we.tl/t-GWjLyumZJ1

    Regards

    Avatar: phatair
    phatair
    Participant
    November 21, 2022 at 20:40

    Hi Rose,
    thanks, this download is working.

    i will check this with my webhosting provider.

    I wish you and your country all the best!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2022 at 06:40

    Hello,

    Thank you very much for your good wishes!

    Let us know if any other assistance will be needed.

    Regards

  • Viewing 15 results - 1 through 15 (of 15 total)

The issue related to '‘Elementor Pro Pop-up can not be created if XStore theme is activated’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.