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Elementor Pro Pop-up can not be created if XStore theme is activated

This topic has 15 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

phatair

Participant

November 18, 2022 at 16:03

Hello,
we use Elementor 3.8.1 and XStore 8.3.7.
If we go to Elemetnor -> Tempaltes -> add new and we add a pop-up Template, the overlay is completely missing and the pop-up is displayed underneath the footer.

If we disable XStore theme everything is working fine.
How can we fix this? I want to use a Elementor Pro Pop-up.

Credentials and Url is added to the private content area.
Thanks.

Please, contact administrator
for this information.

#338846 Copied Theme version: 8.3.7

14 Answers

Rose Tyler

Support staff

November 18, 2022 at 16:22

Hello,

Could you record a video of the desired/correct behavior?
Provide FTP access also.

Regards

#338848 Copied

phatair

Participant

November 18, 2022 at 20:02

Hi Rose,
i have added all information to the private area.

Please contact administrator
for this information.

#338864 Copied

Rose Tyler

Support staff

November 20, 2022 at 12:17

Hello @Phatair,

Thank you for the videos.
Please check FTP access, we can’t connect, unfortunately – https://gyazo.com/77f275db78738a7d04d2e52399c8cae4

Regards

#338961 Copied

phatair

Participant

November 20, 2022 at 13:35

Hi Rose,

i double checked the login credentials. Its working fine.
In your screenshot i can see that you try to open a TLS connection. Please use a normal FTP connection without encryption like TLS. Please use the password without an space character.

#338971 Copied

Rose Tyler

Support staff

November 20, 2022 at 14:00

Hello,

Thanks for the reply. Please check the Private Content area.

Regards

Please contact administrator
for this information.

#338977 Copied

phatair

Participant

November 20, 2022 at 14:08

Hi rose,
i can see that you use Port 990. Please use default port 21 for FTP.
The server only allows FTP and not FTPS (with TLS).
Thanks.

#338979 Copied

Rose Tyler

Support staff

November 21, 2022 at 11:36

Hello,

Another specialist will get back to you after a detailed review. Please be patient

Regards

#339042 Copied

Rose Tyler

Support staff

November 21, 2022 at 15:27

We can’t connect FTP still, please provide a screenshot of your settings from FileZilla.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

Regards

#339075 Copied

phatair

Participant

November 21, 2022 at 16:41

Hi Rose,
please see information in the private content area.

Please contact administrator
for this information.

#339096 Copied

Rose Tyler

Support staff

November 21, 2022 at 17:04

Hello,

We can’t connect still, so we’ve fixed the problem with the popup on our test site. You can wait for the next update or re-upload ethemeParallaxFloatingEffect.min.js file via FTP wp-content\themes\xstore\js\modules folder.
Download the file by this link – https://dropmefiles.com.ua/en/GahcDBS

Regards

#339100 Copied

phatair

Participant

November 21, 2022 at 17:18

Thanks Rose.
Can i ask you, from what country you are connecting?
i will ask the provider if there is any restriction.

i will upload the file and check if its working.
Thanks for your great support.

EDIT: i can not download the file. I get this message:
Perhaps the file was deleted by the user or at the request of copyright holders!

#339102 Copied

Rose Tyler

Support staff

November 21, 2022 at 17:42

Ukraine
Try this link to file – https://we.tl/t-GWjLyumZJ1

Regards

#339103 Copied

phatair

Participant

November 21, 2022 at 20:40

Hi Rose,
thanks, this download is working.

i will check this with my webhosting provider.

I wish you and your country all the best!

#339124 Copied

Rose Tyler

Support staff

November 22, 2022 at 06:40

Hello,

Thank you very much for your good wishes!

Let us know if any other assistance will be needed.

Regards

#339148 Copied
Tagged: elementor, pop up, theme, woocommerce, wordpress, xstore
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The issue related to '‘Elementor Pro Pop-up can not be created if XStore theme is activated’' has been successfully resolved, and the topic is now closed for further responses

Elementor Pro Pop-up can not be created if XStore theme is activated

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