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Elementor PRO problem with XStore Core - by fampa

This topic has 8 replies, 4 voices, and was last updated 3 years, 10 months ago ago by Muhammad Zaki

fampa

Participant

February 13, 2021 at 14:06

Hello! Thank you for this amazing theme, however, I can’t make it to work with Elementor PRO, I can’t use the Elementor menu, it stays loading forever. The problem seems to be Xstore Core plugin, when I disable this plugin everything works fine.
Can you fix it please? thanks

#274023 Copied Theme version: 7.2.4

7 Answers

Robert Hall

Support staff

February 13, 2021 at 19:28

Hi

Thanks for using our theme.

What exactly is allowed by Elementor Pro but can’t be done when our theme is activated?
Provide some screenshots for a better understanding of your request.

#274057 Copied

fampa

Participant

February 13, 2021 at 19:52

The Elementor Menu stays on loading forever (see screenshot)
When both Elementor Pro and XStore Core Plugins are activated.

Please contact administrator
for this information.

#274063 Copied

Robert Hall

Support staff

February 14, 2021 at 09:09

Hi

Please send us your website URL and temporary wp-admin access and If assistance needed from our side, provide FTP access also.

#274094 Copied

fampa

Participant

February 14, 2021 at 22:17

Here are the login info:

Please contact administrator
for this information.

#274181 Copied

Olga Barlow

Support staff

February 15, 2021 at 14:59

Hello,

1) Give our admin user permissions to check themes, plugins https://prnt.sc/zlyvhk
2) Provide us with FTP access to your site.
3) I see 500 error in the console https://prnt.sc/zlyy3e Could you, please, provide us with server error logs to find out what error you haev an help you to fix that?

Regards

#274323 Copied

fampa

Participant

February 20, 2021 at 22:15

Hello, sent you the details

Please contact administrator
for this information.

#275540 Copied

Muhammad Zaki

Support staff

February 21, 2021 at 20:28

Hello!

Thanks for sharing wp-admin details but I am sorry FTP does not work. Can you please check if it works for you?

Thank you!

#275633 Copied
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