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Elementor single page won’t load “critcal error”

This topic has 4 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

GBDesignStudio

Participant

October 22, 2024 at 10:50

Hey guys

can you help as to why my Elementor single page tenplate will no longer load “critcal error”

Please help fix this as we need to work on this for our clients website, deadline. See below example page with error, every product produces the same error :/

https://peptidesuk.gbdesignstudio.co.uk/product/kisspeptin-5mg/

Also, I’ve added widgets into the “Shop Sidebar” and these are also not displaying.

Thanks and look forward to your reply
Gary

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#419922 Copied Theme version: 9.4.2

3 Answers

Rose Tyler

Support staff

October 22, 2024 at 12:07

Hello,

Please provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#419940 Copied

GBDesignStudio

Participant

October 22, 2024 at 12:35

Excellent- please see attached in Private Content & much appreciated. Gary

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Andrew Mitchell

Support staff

October 23, 2024 at 12:23

Hello, GBDesignStudio,

Hello, and thank you for reaching out to us. Regarding the issue with editing the product, we have resolved it. The necessary changes were made in the following file:

wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/single-product/product-meta.php

Additionally, these fixes will be included in the next theme update.

Best regards,
8Theme Team

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