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Elementor Stoped Working After Theme and Plugin Update

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

  • Avatar: Creatica
    Creatica
    Participant
    October 24, 2024 at 11:04

    Hello,

    After update of plugins and XStore theme Elementor stopped working. Can you assist us to fix this issue?

    Thank you in advance!

    #420299 Copied Theme version: 9.4.3
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 24, 2024 at 11:47

    Hello, @Creatica,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #420307 Copied
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